Strategic Customer Success Manager, Cybersecurity

Francisco Partners; Fatih; On-site; TRY 600,000 - 1,000,000; Full time

Job summary

Forcepoint is seeking a Customer Success Manager to manage a portfolio of global customer accounts, focusing on post-sales value delivery and retention. You will work with Sales, Services, and Partners to drive customer outcomes and renewal success.

Ideal candidates have a history of managing key accounts in cybersecurity, strong stakeholder engagement, and a data-driven approach to customer health and growth opportunities.

Qualifications

• Proven track record of successfully managing and developing accounts

Responsibilities

• Manage a diverse portfolio of customer accounts from signature to renewal.
• Ensure customers achieve desired outcomes and value from Forcepoint investments by working with onboarding, professional services, tech support, and partners.
• Build and maintain relationships and trust at executive and technical staff levels within customer accounts
• Partner with account team, Sales Operations, executive sponsors and other key Forcepoint stakeholders to ensure alignment with driving value and retention of customer accounts
• Monitor customer utilization and health scores. Create Success/Action Plans to address at risk accounts.
• Conduct regular customer meetings and account reviews.
• Analyze data to improve customer experience and identify expansion opportunities.
• Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure.
• Contract Management and Renewals Negotiations

Skills

Account management

Renewals negotiations

Stakeholder management

Communication

Problem solving

Tools

Salesforce

Gainsight

MS Office

Job description

Forcepoint is seeking a Customer Success Manager to manage a portfolio of global customer accounts, focusing on post-sales value delivery and retention. You will work with Sales, Services, and Partners to drive customer outcomes and renewal success.

Ideal candidates have a history of managing key accounts in cybersecurity, strong stakeholder engagement, and a data-driven approach to customer health and growth opportunities.