Senior Customer Success Leader, Cybersecurity

Forcepoint; Fatih; On-site; TRY 600,000 - 1,000,000; Full time

Job summary

Forcepoint is seeking a Customer Success Manager to oversee post-sales relationships and ensure customers realize value from Forcepoint’s cyber-security platform. You will collaborate with Sales, Professional Services, and Support to drive retention and growth across a diverse portfolio.

You will work with onboarding teams, monitor health metrics, and develop action plans while negotiating renewals and expansion opportunities.

Qualifications

• Proven track record of managing and developing accounts.

Responsibilities

• Manage a portfolio of customer accounts from signature to renewal.
• Build and maintain relationships at executive and technical levels within accounts.
• Monitor customer utilization and health scores; create Success/Action Plans for at-risk accounts.

Skills

Commitment

Communication

Presentation

Service Orientation

Cross-Functional Thinking

Process Orientation

Creativity

Attention to Detail

Technical

Account Expansion

Tools

Salesforce

Gainsight

MS Office

Job description

Forcepoint is seeking a Customer Success Manager to oversee post-sales relationships and ensure customers realize value from Forcepoint’s cyber-security platform. You will collaborate with Sales, Professional Services, and Support to drive retention and growth across a diverse portfolio.

You will work with onboarding teams, monitor health metrics, and develop action plans while negotiating renewals and expansion opportunities.