Starbucks Operations Manager

Alshaya Group Avrasya; Osmangazi; Presencial; TRY 1 200 000 - 2 100 000; Tempo integral

Resumo da oferta

Alshaya Group Avrasya is seeking an Operations Manager to oversee the Starbucks brand across the Bursa region, supervising District Managers and driving store performance. The role requires leadership of large-scale operations, strong financial oversight, and the ability to coordinate across multiple functions to ensure brand standards and profitability.

The ideal candidate will have 15+ years in multi-unit operations, a Bachelor’s degree, and willingness to relocate to Bursa with frequent

Qualificações

• 15+ years of progressive multi-unit operations and senior management experience.
• Proven experience leading large teams and managing mid-level managers.
• Strong financial acumen with P&L, budgeting, cost optimization and performance analysis.
• Excellent leadership, communication and cross-functional collaboration skills.
• Based in Bursa or willing to relocate; travel frequently across the region.

Responsabilidades

• Lead and oversee daily operations of 100–120 Starbucks stores across the assigned region, managing District Managers to ensure operational excellence.
• Drive regional sales performance, profitability and P&L targets by implementing effective business strategies and cost optimization.
• Ensure consistent execution of Starbucks brand standards, procedures, policies and legal requirements across all stores.
• Monitor regional performance and develop action plans to improve efficiency and business results.
• Analyze customer feedback and performance indicators to continuously improve customer experience.
• Identify growth opportunities and lead planning/execution of new store openings within the region.
• Oversee workforce planning, recruitment, training, and development of high-performing teams.
• Coach and develop District Managers to build strong talent pipelines and succession plans.

Conhecimentos

Operations management

Leadership

Strategic planning

P&L management

Financial acumen

People development

Cross-functional collaboration

Communication

Travel readiness

Formação académica

Bachelor's degree in relevant fields

Descrição da oferta de emprego

Kuwait-based Alshaya Group started to operate in the Turkish market in 2002 with the objective of undertaking retailing activities within the framework of the Group's Turkish operating rights for major international brands. Today, the group represents a portfolio of world's best known international brands in Turkey, managing their retail franchise operations in segments including Fashion, Food, Health & Beauty. Franchise portfolio includes Bath and Body Works, Pinkberry, Shake Shack, Starbucks and Victoria's Secret in Turkey.

Alshaya Group’s operations are based on the vision of "Being one of the world's leading retailers, managing world's best known brands in profitable, value-building partnerships," with a corporate culture that rewards "Think Big," "Act Small," and "Be You" is currently looking for a "Operations Manager" to join its ''Starbucks'' division.

Qualifications

• Bachelor’s degree in relevant fields,
• 15+ years of progressive management experience in multi-unit operations, preferably within Retail, Food & Beverage or FMCG industries,
• Proven experience in leading large-scale operations and managing teams of mid-level managers,
• Strong financial acumen, with demonstrated experience in P&L management, budgeting, cost optimization and performance analysis,
• Experience in market development, business expansion and new store openings,
• Excellent leadership, coaching and people development skills, with the ability to motivate and inspire high-performing teams,
• Strong analytical thinking, problem-solving, strategic planning and decision-making skills,
• Customer-focused, results-driven and proactive approach with a commitment to operational excellence,
• Excellent communication, and cross-functional collaboration skills,
• Strong organizational and project management capabilities, with the ability to manage multiple priorities effectively,
• Excellent command of written and spoken English,
• Based in Bursa or willing to relocate, with flexibility to travel frequently across the assigned region (Bursa, Eskişehir, Kocaeli Sakarya and surrounding cities).

Job Description

• Lead and oversee the daily operations of approximately 100–120 Starbucks stores across the assigned region, managing a team of District Managers to ensure operational excellence,
• Drive regional sales performance, profitability and P&L targets by implementing effective business strategies, optimizing operational costs and improving store performance,
• Ensure consistent execution of Starbucks brand standards, operational procedures, company policies and legal requirements across all stores,
• Monitor and analyze regional performance, identify improvement opportunities and develop action plans to enhance operational efficiency and business results,
• Analyze customer feedback, mystery shopper results and other performance indicators to continuously improve customer experience and satisfaction,
• Identify growth opportunities and lead the planning and execution of new store openings within the region,
• Oversee workforce planning, recruitment, team stability and training processes to build high-performing and engaged teams,
• Coach, develop and inspire District Managers while building strong talent pipelines and succession plans to support future leadership needs,
• Collaborate with cross-functional teams to ensure operational alignment, execute strategic initiatives and support sustainable business growth.