Software Support Specialist

Treasy; Turkey; On-site; TRY 1,353,790 - 2,030,685; Full time

Job summary

Treasy is looking for a Technical Support Specialist in Turkey to manage and provide support for live applications. You will analyze and resolve user-reported issues, track incidents through ticketing systems like Jira, and collaborate with development teams. A minimum of 2 years in technical support is required, with a strong focus on problem-solving, communication, and attention to detail. Experience in fintech or finance projects is preferred; join us to ensure system continuity and smooth operations.

Qualifications

• 2+ years of experience in technical support, application support, or similar roles.
• Experience with issue tracking and ticketing tools like Jira or Zendesk.
• Preferably experience in fintech, finance, or banking projects.

Responsibilities

• Provide support for live applications and ensure system continuity.
• Analyze user requests and reported issues in a structured manner.
• Troubleshoot problems and deliver effective solutions in coordination with the development team.
• Manage and track support processes through ticketing systems.
• Document incidents, solutions, and technical findings clearly.
• Communicate effectively with both technical teams and business stakeholders.

Skills

Technical support experience

Problem-solving skills

Analytical thinking

Communication skills

Attention to detail

Tools

Jira

Zendesk

Job description

• Provide support for live applications and ensure system continuity
• Analyze user requests and reported issues in a structured manner
• Troubleshoot problems and deliver effective solutions in coordination with the development team
• Manage and track support processes through ticketing systems
• Document incidents, solutions, and technical findings clearly
• Communicate effectively with both technical teams and business stakeholders
• Provide support for live (production) applications
• Analyze and resolve user-reported issues and incidents
• Monitor systems and ensure smooth daily operations
• Track and manage incidents, bugs, and requests via Jira
• Collaborate with development teams for bug fixes and improvements

Must-Have Skills:

• 2+ years of experience in technical support, application support, or similar roles
• Strong problem-solving and analytical thinking skills
• Experience with issue tracking and ticketing tools (Jira, Zendesk or similar)
• Preferably experience in fintech, finance, or banking projects
• Strong communication skills in both technical and business contexts
• Ability to troubleshoot issues systematically and document findings clearly
• Attention to detail and strong sense of ownership