Software Maintenance Agreement (SMA) Sales Specialist (Office-based Sales Position)

ZEISS Group; Osmangazi; On-site; TRY 120,000 - 180,000; Full time

Job summary

ZEISS Türkiye is seeking a Software Maintenance Agreement (SMA) Sales Specialist to manage software maintenance agreements and related sales from an office in Ankara. This permanent, office-based role represents ZEISS Industrial Quality Solutions and targets continued revenue growth with existing devices.

You will contact customers via phone and email, inform them about features and renewal options, prepare quotations, track renewals, and document activities in CRM/SAP, aiming to meet assigned

Qualifications

• Bachelor’s degree in business administration, economics, marketing, or related fields.
• 1–3 years of experience in call center, inside sales, or customer service roles.
• Strong verbal and written communication skills.
• Sales-oriented mindset with strong persuasion and negotiation skills.
• Well-organized, detail-oriented, and capable of managing multiple follow-ups.
• Proficient in MS Office applications.

Responsibilities

• Managing sales activities for software and SMA (Service & Maintenance Agreement) products related to previously sold devices.
• Contacting existing customers based on device and customer data provided by service engineers and field sales teams.
• Conducting customer communication mainly via phone and email (no field sales / no customer visits).
• Informing customers about software features, benefits, renewals, and service contract options.
• Identifying upselling and cross-selling opportunities within the existing customer base.
• Preparing and following up on quotations until closure.
• Tracking renewal periods and performing proactive customer follow-ups.
• Recording and managing all sales activities accurately in CRM / SAP systems.
• Achieving assigned sales targets and contributing to after-sales revenue growth.
• Preparing regular sales reports for internal stakeholders.

Skills

Call center experience

Inside sales

Customer service

Strong communication

Negotiation

MS Office

CRM

SAP

Education

Bachelor’s degree

Tools

CRM

SAP

Job description

Software Maintenance Agreement (SMA) Sales Specialist (Office-based Sales Position)

Permanent

ZEISS is technology and innovation. Founded in Germany in 1846, we’re an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 10.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.

As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways.

ZEISS Türkiye is currently seeking, highly motivated office-based Software Maintenance Agreement (SMA) Sales Specialist to represent ZEISS Industrial Quality Solutions (IQS) team in Ankara.

ZEISS IQS providing years of experience with a wide range of metrology solutions such as coordinate machines, optic, multisensor systems and software. ZEISS IQS continues its path of success by offering products and services to create innovation in all around the world.

Your Role

The role of an SMA Sales Specialist will involve:

• Managing sales activities for software and SMA (Service & Maintenance Agreement) products related to previously sold devices
• Contacting existing customers based on device and customer data provided by service engineers and field sales teams
• Conducting customer communication mainly via phone and email (no field sales / no customer visits)
• Informing customers about software features, benefits, renewals, and service contract options
• Identifying upselling and cross-selling opportunities within the existing customer base
• Preparing and following up on quotations until closure
• Tracking renewal periods and performing proactive customer follow-ups
• Recording and managing all sales activities accurately in CRM / SAP systems
• Achieving assigned sales targets and contributing to after-sales revenue growth
• Preparing regular sales reports for internal stakeholders

Your Experience

As an SMA Sales Specialist you will have:

• Bachelor’s degree in business administration, Economics, Marketing, Communication, or related fields
• 1-3 years of experience in call center, inside sales, or customer service roles
• Strong verbal and written communication skills
• Sales-oriented mindset with strong persuasion and negotiation skills
• Well-organized, detail-oriented, and capable of managing multiple follow-ups
• Proficient in MS Office applications

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Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age or sexual orientation and identity.