Service Sales Support Specialist

Siemens Mobility; Fatih; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Speaking up culture

Respectful workplace

Global work environment

Remuneration package

Spot awards

Learning & Development

Leave for parents

Creche allowance

Share matching program

Remote work flexibility

Job summary

Siemens Mobility in Turkey is seeking a Mid-level Service Sales Support Specialist to join the Smart Infrastructure Buildings Service Sales team. You will support the quotation-to-order process for spare parts, service activities and small projects, coordinating with Account Managers, Operations and Commercial teams.

The role offers growth in both commercial and technical competencies across building technologies, with opportunities to take greater ownership in service sales opportunities.

Qualifications

• Bachelor’s degree in engineering or related field.
• Strong analytical thinking and planning abilities.
• Ability to manage multiple quotations and priorities.
• Customer-oriented mindset with strong communication skills.
• Attention to detail and ownership of tasks.
• Interest in building technologies and service solutions.
• Collaborates with Sales, Operations, Project Management and Commercial teams.
• Good written and verbal English.

Responsibilities

• Manage end-to-end quotation process for spare parts and small projects.
• Prepare customer quotations using inputs from multiple teams.
• Follow up quotations and convert opportunities to orders.
• Maintain quotation and opportunity status in systems.
• Coordinate quotation-to-order and invoicing processes.
• Communicate with customers on quotations, availability, and timelines.
• Review service reports and initiate relevant quotations.
• Support sales in preparing small to medium service project quotes.
• Monitor sales performance and share results with the Service Sales Manager.
• Participate in customer visits to understand requirements.

Skills

Analytical thinking

Planning & follow-up

Quotations management

Customer oriented

Ownership & accountability

Collaboration across teams

MS Office

CRM/ERP experience

English communication

Education

Bachelor's degree in Electrical/Electrical & Electronics/Industrial Engineering or related engineering

Tools

CRM

ERP

Quotation tools

MS Office

Job description

Mid-level Professional

We are looking for a Service Sales Support Specialist to join our Smart Infrastructure Buildings Service Sales team.

In this role, you will support the Service Sales organization throughout the quotation-to-order process, with a particular focus on spare parts, service activities and small projects. You will work closely with Service Account Managers, Project Managers, Operations and Commercial teams while also communicating directly with customers throughout the sales process.

The position offers the opportunity to develop both commercial and technical competencies across building technologies and take greater ownership in service sales opportunities.

What are my responsibilities?

• Manage the end-to-end quotation process for spare parts, daily service activities and small service projects through PIRI and related sales tools.
• Prepare customer quotations based on technical and commercial inputs received from Service Account Managers, Operations and Project Management teams.
• Proactively follow up on quotations with customers and support the conversion of opportunities into orders.
• Maintain quotation and opportunity status, ensuring that open, won, lost and cancelled opportunities are accurately reflected in the system.
• Coordinate the process from quotation to order and invoicing, working closely with Commercial and Operations teams.
• Communicate directly with customers regarding quotations, spare part availability, delivery times and service requirements.
• Review service and maintenance reports and initiate relevant spare part or service quotations based on identified customer needs.
• Support Service Account Managers in preparing small and more comprehensive service project quotations.
• Monitor PIRI sales performance, including quotation volume, order intake, conversion and open opportunities, and regularly share the results with the Service Sales Manager.
• Participate in customer visits together with Service Account Managers and Project Managers to better understand customer requirements and installed systems.
• Develop technical knowledge across the Siemens Buildings portfolio, including fire safety, building automation, extinguishing, voice alarm, security and digital services.
• Contribute to standardization, continuous improvement and knowledge sharing within Service Sales processes.

What do I need to qualify for this role?

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Electrical & Electronics Engineering, Industrial Engineering or a related engineering discipline.
• Strong analytical thinking, planning and follow-up capabilities.
• Ability to manage multiple quotations and priorities in a structured manner.
• Customer oriented mindset and strong communication skills.
• Strong sense of ownership and attention to detail.
• Willingness to develop technical knowledge in building technologies and service solutions.
• Ability to collaborate effectively with Sales, Operations, Project Management and Commercial teams.
• Good command of MS Office applications; experience with CRM, ERP or quotation tools is an advantage.
• Good written and verbal communication skills in English.
• Motivation to learn, take initiative and assume greater responsibility within the Service Sales organization.

What We Offer?

• Speaking up Culture
• Respectful Workplace
• Being part of a global work environment
• Attractive remuneration package
• Excellent recognition tools providing spot awards
• Learning & Development opportunities for both personal and professional growth
• Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
• Creche allowancefor mothers
• Share matching programs to become a shareholder of Siemens AG
• Remote working and remote livingflexibility only for relevant positions

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow 's reality.

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.