EN - Reception Agent

IBIS; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

IBIS Istanbul is seeking a guest-focused front desk associate to welcome guests, handle reservations, and process accounts using Opera or similar systems. The role requires clear English communication and a proactive approach to guest needs.

You will work shifts in a busy hotel environment, contributing to guest satisfaction and operational efficiency. Join a team that values service excellence and offers opportunities to grow within Accor's IBIS brand.

Qualifications

• Service focused personality is essential.
• Prior experience working with Opera or a related system is an asset.
• Able to communicate in written and spoken English.
• Successful problem-solving skills.

Responsibilities

• Answering phones and giving guests all information about the hotel.
• Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.
• To convey all kinds of information about the guests' needs and the duration of their stay at the hotel to other departments in the hotel (Housekeeping, Food & Beverage).
• To collect guest invoices and give them to the Manager at the end of the day along with accounting and statistical information.
• Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
• Reporting to the FO Manager.
• Checks unpaid debts and follows up on them.
• Optimizes the hotel's average room rate and the hotel's occupancy rate.
• Checks your cash register.
• Issues guest invoices and collects these invoices.

Skills

Service oriented

Guest service

Communication skills

Job description

Company Description

passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, Join us and become a Heartist®.

Job Description

• Answering phones and giving guests all information about the hotel.
• Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.
• To convey all kinds of information about the guests' needs and the duration of their stay at the hotel to other departments in the hotel (Housekeeping, Food & Beverage).
• To collect guest invoices and give them to the Manager at the end of the day along with accounting and statistical information.
• Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
• Reporting to the FO Manager.
• Checks unpaid debts and follows up on them.
• Optimizes the hotel's average room rate and the hotel's occupancy rate.
• Checks your cash register.
• Issues guest invoices and collects these invoices.

Qualifications

Your experience and skills include:

Service focused personality is essential

Additional Information

• Experience is an asset
• Prior experience working with Opera or a related system.
• Able to communicate in written and spoken English.
• Successful problem-solving skills.
• Able to work shift in terms of working hours.