Senior Technology Solution Architect (Contact Center)

cnx; Fatih; On-site; TRY 320,000 - 420,000; Full time

Job summary

Concentrix is seeking a Technical Design Lead to join our IT Solutions team in a global setting. You will act as the single point of contact for IT Solutions activities for Sales and Solutions, and own an integrated offering spanning IT infrastructure, security, business continuity, and delivery standards.

You will collaborate with Presales, Architects, and Project Management to design high-quality, cost-efficient solutions and ensure alignment with client requirements while minimizing risk.

Qualifications

• 5 years (+) experience in contact center solutions/services.
• Extensive knowledge of networks, telephony, security, domain, and application services.
• Proven experience of solution architecture and solutioning in a multi-channel environment.
• Strong communication and collaboration skills.

Responsibilities

• Act as Single point of contact for IT Solutions activities for Sales/Solutions organization.
• Own integrated IT Solution Offering covering IT Infrastructure and services including Information Security, Business Continuity, Network & Voice Connectivity and IT Service Delivery Standards.
• Develop an integrated solution design, incorporatingConcentrix products and optimizing costs across delivery platforms.
• Provide high quality technical solutions that can be delivered quickly and with low risk.
• Collaborate with Presales, Architects, Infrastructure Leaders, and Project teams to define solutions.

Skills

Contact center solutions

Networks

Security

Solution architecture

Communication

Project management

Team player

Problem solving

Multi-stakeholder management

Digital technologies

Education

Degree in Computer Science or relevant field

Job description

Concentrix is seeking a Technical Design Lead to join our IT Solutions team in a global setting. You will act as the single point of contact for IT Solutions activities for Sales and Solutions, and own an integrated offering spanning IT infrastructure, security, business continuity, and delivery standards.

You will collaborate with Presales, Architects, and Project Management to design high-quality, cost-efficient solutions and ensure alignment with client requirements while minimizing risk.