Principal Solution Consultant

Genesys Cloud Services, Inc.; Fatih; Hybrid; TRY 1,000,000 - 1,500,000; Full time

Job summary

Genesys is seeking a Principal Solution Consultant in Istanbul (Flexible). This full‑time role focuses on understanding customer needs, designing AI-powered experience orchestration solutions, and guiding customers through the pre‑sales journey.

You will present use cases to executives, run workshops, and stay current with Genesys products while collaborating with a talented team. The role requires strong Turkish and English communication, adaptability in a fast-paced setting, and occasional

Qualifications

• Strong interpersonal communication in Turkish and English.
• Ability to work in a fast-paced, cross-functional team.
• Experience with Cloud or SaaS products.
• Solid understanding of IT concepts, software standards, databases, and networking.
• Willingness to travel occasionally.

Responsibilities

• Discover business needs and define potential benefits through workshops.
• Design tailored solutions spanning CRM, BPM, AI, or cloud hyperscalers.
• Develop dynamic use-cases and present to C-level stakeholders.
• Lead the pre-sales process and collaborate with cross-functional teams.

Skills

Interpersonal communication

Turkish & English

Pre-sales experience

Cloud/SaaS knowledge

IT concepts & networking

Tools

CRM

BPM

Job description

## Principal Solution ConsultantApply: Istanbul (Flexible): Full time: Posted Yesterday: JR112109**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. **Do you have a passion for understanding customer needs and solving problems?** Are you interested in working in an evolving and innovative technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps. We look for individuals who have a proven track record of finding creative ways of solving complex problems.**What You’ll Do*** **Discover:** You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.* **Design:** You will create and present solutions, tailored to individual and vertical specific requirements to innovate the customers current or future ecosystem including CRM, BPM, AI or Cloud hyperscalers.* **Learn:** You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as trusted advisor.* You will showcase your technical expertise and creative talents by developing and presenting dynamic use-cases to the C-Level executives and key influencers.* You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.* You will have flexibility and independence in designing and structuring your work.* You will have the internal resources you can call on to help you understand and solve technical challenges.* You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.* You will be on the forefront of technology, presenting innovative solutions to crucial business challenges.* You will be an integral part of the pre-sales process, leading the strategical and technical selection journey of our customers**What We’re Looking For*** A passion for technology and helping people solve problems* Interpersonal communication, polished verbal and written communication both in Turkish and English language* Ability to work in a fast-paced, cross-functional team* Ability to multitask, prioritize and structure while working with multiple stakeholders* Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies* A passion for speaking and presenting in front of large diverse audiences* Ability to travel occasionally* Previous experience working with Cloud or SaaS products preferred#LI-MC1