Senior Software & Connectivity Engineer - Industrial Systems

Eaton; Fatih; Hybrid; TRY 4,302,000 - 5,736,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working

Safe working environment

Culture & Values

Learning & Development

Equal opportunity employer

Job summary

Eaton is hiring a Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems) for a hybrid role based in Istanbul, Budapest, Belgrade, or Casablanca. The position focuses on advanced software and connectivity support, working with R&D, product management, and L3 engineering teams.

You will troubleshoot non-standard software and networking issues, mentor teams, and contribute to process improvements while ensuring customer satisfaction and quality standards in an industrial

Qualifications

• Core technical skills: Software troubleshooting (industrial applications).
• Networking fundamentals (TCP/IP, industrial communication protocols).
• Electrical products & energy-management systems.
• Software-hardware interaction.
• Technical documentation.

Responsibilities

• Act as first escalation point for non-standard software and connectivity issues.
• Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&D, and Product Management.
• Provide advanced technical support via phone, email, and web-based channels.
• Support trial licence management and deployment for partners and customers.
• Deliver technical training to partners, customers, and internal teams (remote and onsite).
• Contribute to process improvements, documentation, and knowledge-base development.
• Participate in continuous improvement (CI) initiatives and best-practice sharing.
• Support technical reporting and KPI tracking at team level.
• Act as a trusted technical expert for software and connectivity topics in the electrical portfolio.

Skills

Software troubleshooting

Networking fundamentals

Electrical products

Software-hardware interaction

Technical documentation

Job description

Eaton is hiring a Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems) for a hybrid role based in Istanbul, Budapest, Belgrade, or Casablanca. The position focuses on advanced software and connectivity support, working with R&D, product management, and L3 engineering teams.

You will troubleshoot non-standard software and networking issues, mentor teams, and contribute to process improvements while ensuring customer satisfaction and quality standards in an industrial