Senior IT Support Operations Manager

Eti; Fatih; On-site; TRY 400,000 - 560,000; Full time

Job summary

A leading multinational company in Turkey is looking for a Senior Technical Support Unit Manager to lead IT operations and support teams. This role requires at least 6 years of IT support experience, strong leadership skills, and a deep understanding of ITIL processes. The ideal candidate should possess a relevant bachelor's degree and be comfortable communicating in English. The position offers the opportunity to manage critical IT services and improve operational efficiency in a dynamic environment.

Qualifications

• At least 6 years of experience in IT support operations management.
• Experience in FMCG sector and understanding of business processes.
• Proven track record of leading a team.

Responsibilities

• Manage the daily operations of the IT Help Desk and End User Support teams.
• Ensure effective execution of Incident and Service Request processes.
• Monitor and manage SLA and OLA compliance.

Skills

Management of IT Help Desk operations

Execution of Incident and Service Request processes

Monitoring SLA and OLA

Team performance evaluation

Deep knowledge of ITIL

Effective communication in English

Education

Bachelor’s degree in Computer Engineering or related field

Master’s degree (preferred)

Job description

A leading multinational company in Turkey is looking for a Senior Technical Support Unit Manager to lead IT operations and support teams. This role requires at least 6 years of IT support experience, strong leadership skills, and a deep understanding of ITIL processes. The ideal candidate should possess a relevant bachelor's degree and be comfortable communicating in English. The position offers the opportunity to manage critical IT services and improve operational efficiency in a dynamic environment.