Senior Incident & Resilience Lead

Vodafone; Fatih; Hybrid; TRY 600,000 - 900,000; Full time

Benefits offered by this job

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counsell

Comprehensive and flexible private健康

Job summary

Vodafone Turkey seeks an experienced professional to lead Incident Management and Business Continuity programs. You will serve as the single point of contact for major incidents, coordinating cross-functional recovery efforts to restore services and business operations while maintaining BC/DR frameworks.

Responsibilities include conducting BIAs, defining RTO/RPO with owners, and reporting to leadership. A background in IT services and strong communication skills are essential for success in a

Qualifications

• Experience leading incident management and continuity processes.
• Strong knowledge of ITIL Incident & Problem Management; certification preferred.
• Proven leadership and ability to drive cross-functional response during high-pressure events.

Responsibilities

• Lead the Incident Management and Business Continuity end-to-end.
• Act as SPOC for major incidents and continuity events.
• Coordinate cross-functional response to restore services and operations quickly.

Skills

Incident management

Business continuity

ITIL knowledge

Leadership

Stakeholder communication

Crisis governance

Education

Bachelor's degree in Business, Engineering, Information Systems

Job description

Vodafone Turkey seeks an experienced professional to lead Incident Management and Business Continuity programs. You will serve as the single point of contact for major incidents, coordinating cross-functional recovery efforts to restore services and business operations while maintaining BC/DR frameworks.

Responsibilities include conducting BIAs, defining RTO/RPO with owners, and reporting to leadership. A background in IT services and strong communication skills are essential for success in a