AI-Driven Incident & Observability Engineer

Vodafone Group Plc; Fatih; In loco; TRY 420.000 - 700.000; Tempo pieno

Descrizione del lavoro

Vodafone Group Plc is seeking a skilled IT Incident & Operations professional to support 24/7 incident and event management. You will coordinate resolution of high-impact IT incidents, monitor health across critical platforms, and drive continuous improvement with automation and observability tools.

You will apply ITIL practices, analyze operational data, and collaborate with internal teams and vendors to ensure service restoration and compliant governance.

Competenze

• Bachelor's degree in CS/IT/Engineering or related field.
• Strong knowledge of ITSM and ITIL processes including Incident, Problem, Event and Change Management.
• Experience with service monitoring, observability and incident management tools.

Mansioni

• Provide support for 24/7 operational Incident and Event Management processes.
• Lead coordination and resolution of critical customer-impacting IT incidents with timely escalation and communication.
• Monitor service health and performance across business-critical platforms and applications.
• Drive proactive incident prevention through trend analysis and continuous service improvement.
• Collaborate with internal teams, vendors, and stakeholders during incident resolution and service recovery.
• Own and improve Incident Management processes in line with ITIL best practices.
• Contribute to Problem Management, root cause analysis and post-incident reviews.
• Identify automation opportunities to reduce manual effort and improve efficiency.
• Support compliance and governance requirements including SOX, ISO 27001, and ISO 20000.
• Manage reporting and KPIs for incidents, service requests, and IT operations.
• Maintain dashboards, monitoring, reporting and automation solutions.

Conoscenze

ITSM

ITIL processes

Incident management

Event management

Change management

Observability tools

Power BI

SQL

Excel

AI / AIOps concepts

English communication

Formazione

Bachelor's degree in Computer Science / IT / Engineering

Strumenti

Power BI

Tableau

Grafana

Kibana

Descrizione del lavoro

Vodafone Group Plc is seeking a skilled IT Incident & Operations professional to support 24/7 incident and event management. You will coordinate resolution of high-impact IT incidents, monitor health across critical platforms, and drive continuous improvement with automation and observability tools.

You will apply ITIL practices, analyze operational data, and collaborate with internal teams and vendors to ensure service restoration and compliant governance.