VBTS Resilience & Incident Senior Expert

Vodafone; Fatih; Hybrid; TRY 600,000 - 900,000; Full time

Benefits offered by this job

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counsell

Comprehensive and flexible private健康

Job summary

Vodafone Turkey seeks an experienced professional to lead Incident Management and Business Continuity programs. You will serve as the single point of contact for major incidents, coordinating cross-functional recovery efforts to restore services and business operations while maintaining BC/DR frameworks.

Responsibilities include conducting BIAs, defining RTO/RPO with owners, and reporting to leadership. A background in IT services and strong communication skills are essential for success in a

Qualifications

• Experience leading incident management and continuity processes.
• Strong knowledge of ITIL Incident & Problem Management; certification preferred.
• Proven leadership and ability to drive cross-functional response during high-pressure events.

Responsibilities

• Lead the Incident Management and Business Continuity end-to-end.
• Act as SPOC for major incidents and continuity events.
• Coordinate cross-functional response to restore services and operations quickly.

Skills

Incident management

Business continuity

ITIL knowledge

Leadership

Stakeholder communication

Crisis governance

Education

Bachelor's degree in Business, Engineering, Information Systems

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Lead and manage the Incident Management and Business Continuity (BC) processes end-to-end
• Serve as the single point of contact (SPOC) for major incidents and continuity events
• Coordinate cross-functional response and recovery efforts to restore services and business operations quickly
• Establish, maintain, and continuously improve Business Continuity Plans (BCP) and Disaster Recovery (DR) frameworks
• Conduct Business Impact Analyses (BIA) to identify critical business processes and dependencies
• Define and maintain RTO (Recovery Time Objectives) and RPO (Recovery Point Objectives) with service and process owners
• Lead major incident bridge calls and ensure structured response, timely decisions, and clear communication
• Provide real-time stakeholder and leadership updates during major incidents and outages
• Oversee incident documentation, reporting, and tracking through closure
• Drive root cause analysis and ensure preventive and corrective actions are implemented
• Monitor and report on incident metrics, trends, and service resilience performance
• Plan and conduct BC/DR simulations, drills, and tabletop exercises
• Maintain up-to-date response procedures, continuity documentation, and escalation contacts
• Ensure awareness and adherence to incident response & continuity playbooks across teams
• Collaborate with internal teams and external vendors on recovery and resilience planning
• Support compliance with service-level agreements (SLAs) and contractual continuity requirements

Who you are

• Minimum 5 years of experience in Incident Management, Business Continuity, Service Management, or related fields
• Experience managing major service incidents and continuity processes in a technology or service-based environment
• Strong knowledge of ITIL Incident & Problem Management (ITIL certification preferred)
• Proven experience with BCP, DR, BIA, and crisis/continuity governance
• Strong leadership and facilitation skills during high‑pressure situations
• Excellent communication skills, with the ability to deliver clear updates to senior executives
• Strong analytical mindset with the ability to drive root cause and long-term prevention actions
• Experience running BC/DR tests, tabletop simulations, and readiness exercises
• Familiarity with service delivery models (SaaS, Managed Services, MSP, Technology Operations)
• Ability to develop policies, procedures, and playbooks
• Strong organizational and multitasking skills with attention to detail
• Bachelor’s degree in Business, Engineering, Information Systems, or related field (Master’s is an advantage)

What's in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.