Senior Customer Management & Growth Specialist

AgeSA Hayat ve Emeklilik; Fatih; Hybride; TRY 450 000 - 600 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Flexible benefits

Casual dress code

Company pension plan

Sabancı Life program

Clubs and communities

Growth environment

Résumé du poste

AgeSA Hayat ve Emeklilik is seeking a Customer Management Specialist to drive customer management practices across AgeSA, Aksigorta and Medisa. You will coordinate sales-service models and work with multiple teams to align initiatives.

The role requires 5+ years in customer management or related fields, a Bachelor’s degree, fluent English, and strong stakeholder skills. Hybrid working with flexible benefits and a company pension plan are offered.

Qualifications

• Bachelor’s degree from a reputable university.
• Minimum 5 years of experience in customer management, sales, service management, business development, channel management, marketing or related fields.
• Preferably experienced in insurance, pension, banking or other financial services sectors.
• Strong stakeholder management and communication skills with the ability to collaborate effectively across different teams.
• Customer-oriented mindset with a focus on understanding customer needs and expectations.
• Strong analytical thinking, problem-solving and coordination skills.
• Able to manage multiple priorities and follow up on actions in a dynamic environment.
• Proactive, results-oriented and eager to take ownership of responsibilities.
• Fluent in written and spoken English.
• Proficient in MS Office applications.

Responsabilités

• Support the development and continuous improvement of customer management practices across AgeSA, Aksigorta and Medisa.
• Coordinate activities related to sales and service models, ensuring alignment between business units and support functions.
• Gather, consolidate and evaluate customer-related needs and requirements from different channels and stakeholders.
• Work closely with sales, operations, digital, marketing and other business teams to ensure effective execution of customer-focused initiatives.
• Monitor customer-related processes and contribute to identifying improvement opportunities.
• Follow up on action plans, support implementation efforts and coordinate relevant stakeholders.
• Prepare analyses, presentations and reports to support decision-making processes.
• Track market trends, customer expectations and industry practices to provide recommendations.

Connaissances

Stakeholder management

Communication

Customer orientation

Analytical thinking

Problem solving

Coordination

Prioritization

Ownership mindset

English fluency

MS Office

Formation

Bachelor's degree

Outils

MS Office

Description du poste

AgeSA Hayat ve Emeklilik is seeking a Customer Management Specialist to drive customer management practices across AgeSA, Aksigorta and Medisa. You will coordinate sales-service models and work with multiple teams to align initiatives.

The role requires 5+ years in customer management or related fields, a Bachelor’s degree, fluent English, and strong stakeholder skills. Hybrid working with flexible benefits and a company pension plan are offered.