Customer Management Senior Specialist

AgeSA Hayat ve Emeklilik; Fatih; Hybrid; TRY 450,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Flexible benefits

Casual dress code

Company pension plan

Sabancı Life program

Clubs and communities

Growth environment

Job summary

AgeSA Hayat ve Emeklilik is seeking a Customer Management Specialist to drive customer management practices across AgeSA, Aksigorta and Medisa. You will coordinate sales-service models and work with multiple teams to align initiatives.

The role requires 5+ years in customer management or related fields, a Bachelor’s degree, fluent English, and strong stakeholder skills. Hybrid working with flexible benefits and a company pension plan are offered.

Qualifications

• Bachelor’s degree from a reputable university.
• Minimum 5 years of experience in customer management, sales, service management, business development, channel management, marketing or related fields.
• Preferably experienced in insurance, pension, banking or other financial services sectors.
• Strong stakeholder management and communication skills with the ability to collaborate effectively across different teams.
• Customer-oriented mindset with a focus on understanding customer needs and expectations.
• Strong analytical thinking, problem-solving and coordination skills.
• Able to manage multiple priorities and follow up on actions in a dynamic environment.
• Proactive, results-oriented and eager to take ownership of responsibilities.
• Fluent in written and spoken English.
• Proficient in MS Office applications.

Responsibilities

• Support the development and continuous improvement of customer management practices across AgeSA, Aksigorta and Medisa.
• Coordinate activities related to sales and service models, ensuring alignment between business units and support functions.
• Gather, consolidate and evaluate customer-related needs and requirements from different channels and stakeholders.
• Work closely with sales, operations, digital, marketing and other business teams to ensure effective execution of customer-focused initiatives.
• Monitor customer-related processes and contribute to identifying improvement opportunities.
• Follow up on action plans, support implementation efforts and coordinate relevant stakeholders.
• Prepare analyses, presentations and reports to support decision-making processes.
• Track market trends, customer expectations and industry practices to provide recommendations.

Skills

Stakeholder management

Communication

Customer orientation

Analytical thinking

Problem solving

Coordination

Prioritization

Ownership mindset

English fluency

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

We are looking for a Customer Management Specialist to join our team and play an active role in customer management and sales-service model coordination processes across AgeSA, Aksigorta and Medisa.

General Qualifications

• Bachelor’s degree from a reputable university.
• Minimum 5 years of experience in customer management, sales, service management, business development, channel management, marketing or related fields.
• Preferably experienced in insurance, pension, banking or other financial services sectors.
• Strong stakeholder management and communication skills with the ability to collaborate effectively across different teams.
• Customer-oriented mindset with a focus on understanding customer needs and expectations.
• Strong analytical thinking, problem-solving and coordination skills.
• Able to manage multiple priorities and follow up on actions in a dynamic environment.
• Proactive, results-oriented and eager to take ownership of responsibilities.
• Fluent in written and spoken English.
• Proficient in MS Office applications.

Job Description

• Support the development and continuous improvement of customer management practices across AgeSA, Aksigorta and Medisa.
• Coordinate activities related to sales and service models, ensuring alignment between business units and support functions.
• Gather, consolidate and evaluate customer-related needs and requirements from different channels and stakeholders.
• Work closely with sales, operations, digital, marketing and other business teams to ensure effective execution of customer-focused initiatives.
• Monitor customer-related processes and contribute to identifying improvement opportunities.
• Follow up on action plans, support implementation efforts and coordinate relevant stakeholders.
• Prepare analyses, presentations and reports to support decision-making processes.
• Track market trends, customer expectations and industry practices to provide recommendations.

What Awaits You at Our Companies?

• Hybrid & Flexible Working Model: We work in a hybrid model, spending designated days at the office while enjoying flexibility in planning our working hours within the company’s core working time framework.
• Flexible Benefits: You can personalize your benefits package by exchanging selected benefits for alternatives that better suit your needs and lifestyle.
• Dress Code: We value comfort and authenticity, which is why we do not enforce a strict dress code throughout the year.
• Company-Contributed Pension Plan: We support your future by contributing to your pension savings through our company-sponsored private pension plan.
• Sabancı Life: Enjoy exclusive discounts and privileges available to all Sabancı employees through the Sabancı Life program.
• Our Clubs & Communities: From sports teams and company tournaments to gourmet events, art workshops, concerts and theater activities, we offer a wide range of opportunities to connect, learn and have fun together.
• A Great Place to Grow: With our flexible ways of working, cutting-edge digital tools, inclusive culture, friendly atmosphere and strong sense of belonging, we offer an environment where you can thrive both professionally and personally.