Senior Client Advisor - Istanbul

LVMH Group; Fatih; On-site; TRY 350,000 - 550,000; Full time

Job summary

Louis Vuitton in Istanbul is seeking a Senior Client Advisor to represent the Brand and deliver exceptional client experiences across all product categories. You will act as a role model, drive sales, and mentor the team while maintaining brand standards and a client-centric mindset.

The role involves floor management, client outreach, and collaboration with store leadership to achieve store goals. Fluency in Turkish and English is required, with other languages considered a plus.

Qualifications

• Strong communication and listening skills.
• High level of clienteling.
• Motivation and support the team.
• Understand business priorities and store dynamics.
• Strong organizational skills and agility.
• Fluency in Turkish and English; other languages are a plus.

Responsibilities

• Be an Exceptional Client Advisor, and a Role Model for the Team: achieve objectives, be accountable for sales results, support the team in their sales.
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories.
• Demonstrate sales leadership and advanced Clienteling skills to develop existing and recruit new Clients and long-term relationships.
• Develop the highest standards of Brand and product knowledge.
• Perform as a team-player, participate in activities contributing to store objectives.
• Proactively support the Team Managers in establishing a Client Centric Mindset within the Team: assist in daily operations, floor management, stock operations, opening/closing duties.

Skills

Communication

Clienteling

Team motivation

Store dynamics

Organizational skills

Fluency in Turkish and English

Job description

YOUR MISSION

Senior Client Advisor for our stores in Istanbul. As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to Louis Vuitton values. You will strive to discover your clients and their every need, and to guide them across the Brand.

• You will be a role model to the team and will support your Team Manager in operational duties.
• You will proactively reach out to your clients to achieve individual and team goals.

DUTIES AND RESPONSIBILITIES

Be an Exceptional Client Advisor, and a Role Model for the Team:

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales.
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories.
• Demonstrate sales leadership and advanced Clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships.
• Develop the highest standards of Brand and product knowledge.
• Perform as a team-player, participate in all activities contributing to the store's overall objectives.

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team:

• Assist Management in daily operations: floor management, stock operations, and opening / closing duties.
• Support the Managers in developing the team through mentoring and buddying activities.
• Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed.

PROFILE

• Strong communication and listening skills.
• High level of Clienteling.
• Motivation and support the team.
• Understand business priorities and store dynamics.
• Strong organizational skills and agility.
• Fluency in Turkish and English. Any other language is a plus.