Senior Analyst, Customer Experience & Quality Analytics

Schneider Electric; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

Schneider Electric is seeking a Senior Analyst, Customer Satisfaction & Quality Analytics to drive data-driven decisions across the organization. You will combine customer advocacy, quality management, and analytics to identify and prevent quality issues.

Collaborating with cross-functional teams, you will design dashboards, perform root-cause analyses, and implement preventive actions to improve customer experience, product reliability, and service quality.

Qualifications

• Minimum 5 years of experience in quality assurance, customer satisfaction, or CS&Q analytics.
• Proven experience in quality management and data-driven improvement.
• Knowledge of quality techniques: 8D, RCA, Pareto, Kaizen, Six Sigma.

Responsibilities

• Analyze customer satisfaction, quality, and operating data to identify trends and issues.
• Define and lead strategic quality initiatives to exceed expectations.
• Design and maintain dashboards and reports for quality metrics.
• Lead continuous improvement initiatives to prevent recurring issues.
• Coordinate cross-functional actions for containment and preventive actions.
• Integrate data from multiple sources for holistic analysis.
• Provide data-driven recommendations to improve CX and product quality.

Skills

Customer satisfaction

Quality analytics

Data analytics

Problem solving

Stakeholder management

Communication skills

Job description

Schneider Electric is seeking a Senior Analyst, Customer Satisfaction & Quality Analytics to drive data-driven decisions across the organization. You will combine customer advocacy, quality management, and analytics to identify and prevent quality issues.

Collaborating with cross-functional teams, you will design dashboards, perform root-cause analyses, and implement preventive actions to improve customer experience, product reliability, and service quality.