Senior Account Manager

SNI; Esenler; On-site; TRY 400,000 - 600,000; Full time

Job summary

SNI is seeking a seasoned Key Account Manager to lead relationships with Turkish clients, owning the full renewal lifecycle and driving expansion opportunities through proactive visits and value-based selling.

Based in Istanbul offices with travel across Turkey, you will coordinate with contracts and project teams to secure on-time renewals, mitigate churn, and identify cross-sell opportunities for strategic accounts.

Qualifications

• University degree, preferably from a relevant field.
• Proven track record renewing large accounts, expanding contract value, and preventing churn.
• Experience with vendor-specific Account Management / Sales training or certification is preferred.

Responsibilities

• Build long-term, trust-based relationships with Turkish customers and serve as the primary contact.
• Own the renewal lifecycle for assigned accounts; track end dates and secure favorable renewals, including large contracts.
• Conduct regular on-site visits to assess needs and identify expansion opportunities within each account.
• Apply Value Selling, Persona-based selling, and Objection Handling throughout renewals and expansions.
• Flag churn risk early and implement structured retention plans to prevent cancellations or downgrades.
• Coordinate with contracts and project teams to route requests and ensure smooth handoffs.
• Identify new business opportunities within existing accounts and contribute to business development.

Skills

Persona Selling

Value Selling

Objection Handling

Churn prevention

Education

University degree

Job description

SNI is the global tax technology partner for multinational companies, providing Tax Compliance & VAT

Reporting and e-invoicing solutions — e-invoice, e-ledger, e-delivery note, SAF-T, SII, and similar

interfaces — across 30+ countries in Europe, North Africa, and the Middle East, since 2006. The

company employs around 110 people, with roughly 90 dedicated specifically to e-invoicing and tax

compliance.

We serve 1,000+ clients worldwide roughly 85% of them multinationals operating across multiple

jurisdictions. SNI is a registered SAP Global Application Development Partner and a Certified Access

Point for PEPPOL, and ranked #12 on Deloitte's Technology Fast 500 EMEA list in 2016.

Our platform has processed 190M+ transactions to date, including 9.4M e-invoices, 127.2M e-archive

documents, and 6M e-waybills. A dedicated regulations team monitors compliance changes worldwide

and pushes updates to customers in near real time, backed by an R&D function that logged 50,000+

hours of work in 2023 alone, shipping 13 new products and taking 117 projects live. Our support desk

resolved 13,000+ tickets in 2023 at an average close time of 22 hours, with a single point of contact

assigned to every customer.

SNI runs a global operation with local representative offices in Istanbul and Ljubljana.

Role Summary

We are looking for a Key Account Manager to join the SNI team and build strong relationships with our

existing and prospective customers in the Turkish market. This is not a relationship-management-only

role: alongside proactive communication, regular customer visits, and strong coordination skills, the

person we hire will own the full renewal lifecycle for their accounts and be monitored on renewal rate,

expansion revenue, and churn prevention — not visit frequency alone.

Responsibilities

• Build long-term, trust-based relationships with customers across Turkey, serving as their primary point of contact


• Own the renewal lifecycle for assigned accounts — track contract end dates, run early-warning outreach, and secure on-time, favorable renewals, including on large/strategic contracts


• Conduct regular on-site customer visits to analyze needs and expectations firsthand, and to identify expansion (cross-sell/upsell) opportunities within each account


• Apply structured Value Selling, Persona-based selling, and Objection Handling techniques throughout renewal and expansion conversations


• Proactively flag churn risk early and run structured retention plans to prevent cancellation or downgrade


• Work in close coordination with contracts and project teams to route customer requests and ensure smooth handoffs


• Identify new business opportunities within existing accounts and contribute to business development efforts


• Support reporting, proposal, and contract processes


• Relay market developments and customer feedback to the relevant internal teams

Qualifications

• University degree, preferably from a relevant field


• Minimum 10 years of experience in a similar role (Account Manager / Sales Specialist / Customer Manager, etc.), with a demonstrable track record of renewing large accounts, expanding contract value and preventing churn


• Completion of a recognized, vendor-specific Account Management / Sales training or certification program


• Solid, practical working knowledge of Persona Selling, Value Selling, and Objection Handling methodologies, ABS and Story Telling


• Preferably experienced in the software, technology, or B2B services sector


• High-level business English, spoken and written, required
  
• Enjoys customer visits and field work; dynamic working style


• Strong communication, follow-up, and coordination skills


• No restrictions on travel

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