Senior Account Manager

MobileAction; Çankaya; On-site; TRY 2,850,000 - 4,276,000; Full time

Benefits offered by this job

USD salary

Health Insurance

Tech equipment

English-speaking environment

Free breakfast

Snack bar

Flexible hours

Allowance

Online learning

Job summary

MobileAction, a leading app growth and analytics platform, seeks a Senior Account Manager to nurture long-term relationships with Small and Mid-Market customers and drive satisfaction, retention, renewals, and growth.

You will be the main contact through the customer lifecycle, ensuring clients maximize value from MobileAction's solutions. You will work with Sales, Customer Success, Product, and Marketing to prevent churn, boost adoption, and unlock upsell opportunities.

Qualifications

• As a Senior Account Manager, build and maintain long-term relationships with Small and Mid-Market customers.
• Drive customer satisfaction, retention, renewals, and growth.
• Collaborate with Sales, Customer Success, Product, and Marketing teams.

Responsibilities

• Be the primary point of contact for customers throughout their lifecycle.
• Prevent churn by monitoring engagement and account health.
• Identify expansion opportunities through upsell and cross-sell.
• Guide customers from onboarding to long-term product adoption.
• Translate customer needs into measurable business value.
• Maintain accurate account information and support retention targets.

Skills

Communication skills

Relationship-building

Negotiation skills

Cross-functional collaboration

Problem-solving

Account management experience

Customer success mindset

English communication

Education

Bachelor's degree in Business, Communications, Marketing, or related field

Tools

HubSpot

Tableau

Job description

About Us

MobileAction is a leading app growth and analytics platform that has been empowering developers, marketers, and global brands to make smarter decisions across the mobile ecosystem since 2013. Powered by large-scale data, machine learning, and AI, our products span ASO, Apple Ads automation, competitive intelligence, and market analytics, supporting over $2 billion in Apple Ads spend in 2026, with enterprise customers including Google, Meta, Spotify, and Grammarly.

In 2026, MobileAction joined InMobi, one of the world's leading advertising and AI technology companies, accelerating our mission to build next-generation mobile growth solutions. At MobileAction, you'll work alongside talented teams, help some of the world's leading mobile companies grow, and make a direct impact on customer success.

About the Role

As a Senior Account Manager, you will be responsible for building and maintaining long-term relationships with our Small and Mid-Market customers while driving customer satisfaction, retention, renewals, and growth.

You will act as the primary point of contact throughout the customer lifecycle, ensuring clients maximize the value of MobileAction's solutions. Working closely with Sales, Customer Success, Product, and Marketing teams, you'll proactively identify opportunities to prevent churn, increase product adoption, and drive upsell opportunities.

What You'll Do

• Build and maintain strong relationships with customers as their primary point of contact.
• Manage customer renewals and identify expansion opportunities through upsell and cross-sell initiatives.
• Monitor customer engagement, usage, and account health to proactively prevent churn.
• Guide customers throughout their journey, from onboarding to long-term product adoption.
• Understand customer goals and provide solutions that create measurable business value.
• Collaborate with internal teams to resolve customer needs and share product feedback.
• Maintain accurate account information and contribute to retention and revenue targets.

What You'll Bring

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• 4+ years of experience in Account Management, Customer Success, Sales, or another client-facing role.
• Strong communication, relationship-building, and negotiation skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to manage multiple accounts and prioritize effectively.
• Experience working with cross-functional teams.
• Ability to understand customer needs and translate them into business impact.
• Strong organizational skills and ownership mindset.
• Professional English communication skills (written and verbal).
• Comfortable using AI tools to improve productivity and deliver data-driven customer insights.
• Understanding of marketing metrics and advertising campaign performance.
• Background in mobile advertising, ad-tech, or digital marketing.

Nice to Haves

• Experience managing Enterprise or SaaS customer accounts.
• Experience with CRM platforms such as HubSpot.
• Experience using Tableau or other reporting tools.
• Proven track record of achieving renewal and upsell targets.
• Experience managing high-value Annual Recurring Revenue (ARR) portfolios.

Our Culture

• Open, collaborative, and high-trust environment.
• Fast-moving startup mindset with global-scale impact.
• Motivated and inspiring teammates.
• Strong focus on customer success, ownership, and continuous learning.
• Opportunity to work with leading global mobile companies.
• Continuous feedback and transparent communication.
• Impatient with Actions, Patient with Results.

What We Offer

• Competitive USD salary.
• Private Health Insurance.
• Top-notch tech equipment.
• English-speaking and multinational work environment.
• Free breakfast every day.
• Unlimited snack bar.
• Flexible work hours.
• Monthly food & transportation allowance.
• Unlimited online learning opportunities.

Ready to Join Us?

If you're passionate about customer success and excited to help the world's leading mobile companies grow, we'd love to hear from you. Join a fast-moving, global team where your ideas matter and your impact is visible from day one.