Sales Support Specialist

Stryker; Çankaya; On-site; TRY 300,000 - 540,000; Full time

Job summary

Stryker Türkiye is seeking a Sales Operations Administrator to own end-to-end order-to-cash processes, ensuring orders align with quotes and contracts, and that customer requests are accurate and timely.

You will coordinate master data, support forecasting, handle returns, and liaise with Sales, Customer Service, and Finance to keep operations visible and compliant.

Qualifications

• University degree in Business Administration, Economics, Industrial Engineering, Health Management or a similar field.
• Minimum 2 years of experience in sales operations, customer service or commercial administration.
• Advanced Microsoft Excel skills, including lookup functions and pivot tables.
• Working knowledge of Microsoft Power BI and enterprise resource planning order processes.
• Fluent in Turkish, with strong written and verbal communication skills in English.

Responsibilities

• Manage end-to-end order-to-cash process, reviewing hospital purchase orders and pre-orders against quotes and contracts.
• Prepare accurate customer quotations using approved price lists and contract pricing.
• Maintain order and customer records and track orders through shipment and invoicing.
• Coordinate new customer account creation and master data updates for hospitals, regions and distributors.
• Process free-of-charge requests, product returns and exchanges, and track credit notes.
• Coordinate deliveries and verify invoice/documentation, supporting hospital acceptance and visits.
• Coordinate hospital follow-ups and product training with Sales and Clinical teams; route complaints to Quality/Technical Service.
• Support forecasting and monthly reporting; lead weekly coordination on open items and blockers; streamline templates.

Skills

Excel advanced

Turkish proficiency

English communication

Team coordination

Education

University degree in Business Administration, Economics, Industrial Engineering, Health Management or related field

Tools

Power BI

ERP systems (MFG/PRO or similar)

Job description

Summary

Join Stryker’s Endoscopy team in Türkiye and help keep the commercial operation moving smoothly from quotation through delivery, returns and account maintenance. In this role, you will take ownership of essential sales administration so our sales representatives can spend more time with customers, while ensuring orders and customer requests are accurate, compliant, timely and visible across teams.

What You Will Do

• Manage the end-to-end administrative order-to-cash process, reviewing hospital purchase orders and pre-orders against approved quotations and contracts before submitting complete orders to Customer Service.
• Prepare accurate customer quotations using approved price lists and contract pricing, completing required product codes, medical device registration information and product descriptions, while routing pricing exceptions for appropriate approval.
• Maintain order and customer records, verify account and product availability information, track orders through shipment and invoicing, and proactively elevate delays or blockers.
• Coordinate new customer account creation and master data updates for hospitals, regions and distributors, and prepare credit limit requests with Finance through completion.
• Process free-of-charge requests, product returns and exchanges, including required forms and approvals, and track credit notes and invoice cancellations through closure.
• Coordinate deliveries with Sales, Customer Service and Operations, verify invoice and delivery documentation, and support hospital acceptance requirements and local visits where no clinical support is required.
• Coordinate contract-required hospital follow-ups and product training with Sales and Clinical teams, and promptly route customer complaints or product malfunction reports to Quality and Technical Service.
• Support forecasting and monthly order, return and free-of-charge reporting; lead weekly coordination on open items and blockers; and continuously simplify processes, eliminate duplicate steps and standardize templates.

Required

• University degree in Business Administration, Economics, Industrial Engineering, Health Management or a similar field.
• Minimum 2 years of experience in sales operations, customer service or commercial administration.
• Advanced Microsoft Excel skills, including lookup functions and pivot tables.
• Working knowledge of Microsoft Power BI and enterprise resource planning order processes.
• Fluent in Turkish, with strong written and verbal communication skills in English

Preferred

• Experience in the medical device or healthcare sector.
• Knowledge of public hospital procurement processes in Türkiye, including medical device registration, public tender documentation and hospital acceptance procedures.
• Experience with MFG/PRO or a comparable enterprise resource planning system.

Additional Information

• Work in line with Stryker’s Code of Conduct, Compliance Program. Raise critical compliance issues immediately.
• Hold the documents required under Turkish medical device sales and promotion regulations for any hospital-facing activity (to be confirmed with HR/RA).
• Onsite role

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.