Sales Support

Barry Callebaut Manufacturing Iberica SA.; Ataşehir; On-site; TRY 42,000 - 60,000; Full time

Benefits offered by this job

Job summary

Barry Callebaut Turkey is seeking a Sales Support professional to enable the FM Sales team to manage and grow its customer portfolio. You will provide analytical, administrative and commercial support to ensure timely and accurate assistance to customers.

You will work closely with Key Account Managers, customers and internal stakeholders, helping improve sales performance through reporting, data analysis, contract tracking and customer support.

Qualifications

• University degree required.
• 1–3 years in Sales, Commercial Support or Customer Service.
• Strong analytical skills with data-driven mindset.
• Proficient with MS Office, especially Excel.

Responsibilities

• Prepare reports, dashboards, charts and sales statistics to support business decisions.
• Analyze customer data, market information and sales performance to identify opportunities and risks.
• Review pricing and budget information and support the sales team with performance analysis.
• Maintain and update Salesforce and master data records.
• Coordinate sample requests and follow up on deliveries with customers.
• Monitor sales administration processes and identify opportunities for improvement.
• Support meetings, events and campaigns.
• Establish effective tracking mechanisms for contract management.
• Support Key Account Managers in strategic and operational projects.
• Contribute to quality, food safety and continuous improvement initiatives.

Skills

Analytical skills

Excel proficiency

MS Office

Communication skills

Interpersonal skills

Multitasking

Education

University degree

Tools

Salesforce

SAP

Job description

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At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

As a Sales Support, you play a key role in enabling the FM Sales team to effectively manage and grow its customer portfolio. You provide analytical, administrative and commercial support, ensuring that sales activities run smoothly and that customers receive timely and accurate assistance.
You will work closely with Key Account Managers, customers and internal stakeholders, helping to improve sales performance through reporting, data analysis, contract tracking and customer support. This role is ideal for someone who enjoys working with data, solving problems and supporting commercial teams in a dynamic environment.

Key responsibilities:

• Prepare reports, dashboards, charts and sales statistics to support business decisions.
• Analyze customer data, market information and sales performance to identify opportunities and risks.
• Review pricing and budget information and support the sales team with performance analysis.
• Maintain and update Salesforce and master data records.
• Communicate relevant market information to customers and the sales team.
• Coordinate sample requests and follow up on deliveries with customers.
• Monitor sales administration processes and identify opportunities for improvement.
• Support the organization of meetings, events and campaigns.
• Establish effective tracking mechanisms for contract management.
• Support Key Account Managers in strategic and operational projects.
• Contribute to quality, food safety and continuous improvement initiatives.

About you

• University degree.
• 1–3 years of experience in Sales, Commercial Support, Customer Service or a similar field.
• Strong analytical skills and ability to work with data.
• Good knowledge of MS Office, especially Excel.
• Experience with ERP systems such as SAP is an advantage.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Good listening skills and ability to manage multiple priorities.
• Detail-oriented, proactive and organized.
• Fluent in English and Turkish.

We offer:

• Direct employment with Barry Callebaut Turkey.
• A stable, long-term role in a global organization.
• Opportunity to work in a fast-paced, international environment.
• Exposure to cross-functional collaboration across Sales, Finance and Supply Chain.
• Learning and development opportunities within a global company.
• A collaborative, inclusive and people-focused culture.
• The opportunity to build commercial, analytical and customer-facing expertise in a leading chocolate and cocoa company.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.#oneBC - Diverse People, Sustainable Growth.