Sales & Guest Experience Specialist

Sheraton Hotels & Resorts; Fatih; On-site; TRY 133,920 - 200,880; Full time

Job summary

Sheraton Hotels & Resorts in Istanbul is seeking a Guest Services role to resolve guest calls, requests, and problems, while leveraging sales techniques to maximize revenue and loyalty. You will process reservations and communicate with multiple teams to ensure smooth guest experiences.

The role requires a strong focus on guest satisfaction, professional communication, and teamwork, with opportunities to learn Marriott standards and support brand image globally.

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience preferred.
• Strong communication and customer-service skills desired.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with relevant departments.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Assist with reservations, changes, and cancellations via phone, fax, or mail.

Skills

Customer service

Sales techniques

Communication

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Istanbul is seeking a Guest Services role to resolve guest calls, requests, and problems, while leveraging sales techniques to maximize revenue and loyalty. You will process reservations and communicate with multiple teams to ensure smooth guest experiences.

The role requires a strong focus on guest satisfaction, professional communication, and teamwork, with opportunities to learn Marriott standards and support brand image globally.