Supervisor-Sales

Sheraton Hotels & Resorts; Fatih; On-site; TRY 170,000 - 230,000; Full time

Job summary

Sheraton Hotels & Resorts in Istanbul seeks a guest-focused Sales & Marketing professional to drive reservations, nurture guest relationships, and support revenue initiatives across the property. You will assist with upselling, manage inquiries, and coordinate with Sales, Data Administration, and Accounting to ensure superior service.

The role emphasizes teamwork, adherence to brand standards, and effective communication with guests and colleagues to deliver memorable experiences and maintain

Qualifications

• High school diploma or GED equivalent.
• At least 2 years of related work experience.
• No supervisory experience.

Responsibilities

• Handle guest calls, requests, or problems with professional service.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking reservations.
• Support Sales & Marketing with general office duties and communication.

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number 26095769

Job Category Sales & Marketing

Location Buyukdere Caddesi No 3-4, Istanbul, Türkiye, Türkiye, 34330

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Sheraton ailesine katıldığınızda, küresel topluluğumuzun da bir üyesi haline gelirsiniz. 1937'den beri insanların bir araya gelmek ve bağlantı kurmak için seçtiği bir mekan olduk. Sheraton çalışanları dünya genelinde 400'ü aşkın topluluklarıyla bir aidiyet duygusu yaratır. İlgi çekici deneyimler ve düşünceli hizmet anlayışıyla misafirleri bizimle konaklamaya davet ediyor, onları en iyi şekilde ağırlıyor ve birbirleriyle bağlantı kurmaya teşvik ediyoruz. Anlamlı bir misafir deneyimi sunmaktan heyecan duyan bir takım oyuncusuysanız, bir sonraki kariyer fırsatınızı Sheraton'da keşfetmenizi tavsiye ediyoruz. 'Dünyanın Buluşma Yeri' olma misyonumuzda bize katılın. Sheraton Hotels & Resorts'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz . İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin , amacınızı gerçekleştirmeye başlayın , mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.