Sales & Guest Experience Specialist

Sheraton Hotels & Resorts; Fatih; On-site; TRY 170,000 - 230,000; Full time

Job summary

Sheraton Hotels & Resorts in Istanbul seeks a guest-focused Sales & Marketing professional to drive reservations, nurture guest relationships, and support revenue initiatives across the property. You will assist with upselling, manage inquiries, and coordinate with Sales, Data Administration, and Accounting to ensure superior service.

The role emphasizes teamwork, adherence to brand standards, and effective communication with guests and colleagues to deliver memorable experiences and maintain

Qualifications

• High school diploma or GED equivalent.
• At least 2 years of related work experience.
• No supervisory experience.

Responsibilities

• Handle guest calls, requests, or problems with professional service.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking reservations.
• Support Sales & Marketing with general office duties and communication.

Education

High school diploma or GED equivalent

Job description

Sheraton Hotels & Resorts in Istanbul seeks a guest-focused Sales & Marketing professional to drive reservations, nurture guest relationships, and support revenue initiatives across the property. You will assist with upselling, manage inquiries, and coordinate with Sales, Data Administration, and Accounting to ensure superior service.

The role emphasizes teamwork, adherence to brand standards, and effective communication with guests and colleagues to deliver memorable experiences and maintain