Robotics Sales & Service Operations Specialist

staubligroup; Tuzla; On-site; TRY 420,000 - 640,000; Full time

Job summary

Stäubli Group in Türkiye solicits a Sales and Service Operation Specialist to coordinate sales, service and operations for the Robotics Division in Türkiye, interfacing with international teams and production units.

You will prepare proposals, localize robots, manage service requests, and oversee orders, stock and invoicing in SAP/CRM systems, while ensuring cross-functional collaboration and timely delivery.

Qualifications

• Bachelor's degree in Engineering, Business Administration or a related field.
• Minimum 2 years of experience with ERP and CRM platforms; SAP knowledge is a plus.
• Fluent English communication skills, both written and spoken, are mandatory; regular interaction with international managers and units.
• Residing on the Asian side of Istanbul.
• Strong coordination, planning and communication skills.
• Well-organized, detail-oriented and self-motivated.
• Ability to manage multiple tasks, priorities and activities for different internal stakeholders simultaneously.
• Ability to work effectively in an international and regional environment, including remote collaboration with other countries and Units.

Responsibilities

• Coordinate and manage sales, service and operational administration activities for the Robotics Division in Türkiye, ensuring efficient support to business operations.
• Prepare and submit technical and commercial proposals for robot configurations and direct sales, collaborating with overseas production teams.
• Localize Stäubli robots in Türkiye, manage service requests, and oversee spare parts processes.
• Coordinate operations with international production units and manage critical stock and consignment stocks.
• Fulfill orders for robots and spare parts, ensuring timely shipment and invoicing.
• Create and manage quotations, records, sales and service orders in SAP and CRM systems to meet robot, spare parts and service demands.
• Manage service requests, including feasibility studies, installations, training, field services, preventive maintenance and warranty services.

Skills

Fluent English

Coordination

Planning

Communication

Multitasking

Detail oriented

Self-motivated

International collaboration

Education

Bachelor's degree in Engineering, Business Administration or a related field

Tools

ERP systems

CRM platforms

SAP knowledge

Job description

Stäubli Group in Türkiye solicits a Sales and Service Operation Specialist to coordinate sales, service and operations for the Robotics Division in Türkiye, interfacing with international teams and production units.

You will prepare proposals, localize robots, manage service requests, and oversee orders, stock and invoicing in SAP/CRM systems, while ensuring cross-functional collaboration and timely delivery.