Reverse Logistics & Returns Optimization Lead

MediaMarkt Turkey

Fatih

On-site

TRY 1,000,000 - 1,400,000

Full time

12 days ago

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Job summary

MediaMarkt Turkey is seeking an experienced leader to oversee reverse logistics across customers, stores, and service centers, driving efficiency and cost control. You will analyze returns data, collaborate with cross-functional teams, and lead continuous improvement initiatives to reduce costs and improve customer satisfaction.

The role requires a strong background in logistics, compliance with environmental and warranty regulations, and experience with ERP/CRM systems.

Qualifications

Bachelor’s degree in Engineering; Master’s degree is a plus.
8+ years experience in logistics or operations with exposure to reverse logistics or after-sales.
Strong understanding of warehouse processes, transport flows, and refurb/recycling operations.
Knowledge of after-sales operations, consumer protection laws, and warranty requirements.

Responsibilities

Oversee end-to-end reverse logistics operations from customers, stores, and service centers to warehouses, refurbishers, vendors, or recycling partners.
Monitor key returns KPIs: volumes, turnaround times, recovery rates, cost per return, customer satisfaction, efficiency.
Identify root causes of high return rates and bottlenecks; collaborate across teams to implement corrective actions.
Lead Lean-based continuous improvement initiatives across reverse logistics operations.
Ensure compliance with WEEE, environmental standards, and sustainability objectives.
Prepare and present operational reports for reverse logistics and broader SCM activities.
Support budget planning including forecasting, cost analysis, and resource planning.