Retail Loans Customer Journey Expert

ING Türkiye; Fatih; Híbrido; TRY 280.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid work

Welcome leave 14 days

Learning platforms and certifications

Career mobility across teams & regions

Descripción de la vacante

ING Türkiye is seeking a Retail Loans Customer Journey Expert to analyze data for retail loans and payments, develop product communication campaigns, and collaborate with partners to drive new customer growth. You will support CX with a customer-centric approach and help shape product P&L and strategy, while staying aligned with market conditions and regulatory guidelines.

The role offers hybrid work options in Turkey, with opportunities for development across teams and international

Descripción del empleo

We're Hiring | Retail Loans Customer Journey Expert

If you think you have most of the following qualifications;

• Bachelor’s degree
• Min. 3 years related experience in Banking
• Proficiency in data analysis tools such as SQL, SAS is a plus
• Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights
• Experience in payment systems, retail banking or digital marketing is a plus
• Strong intertest for retail loans, application processes and marketing strategies, pricing Dynamics, digitalization and digital marketing
• Ability to work under tight deadlines, continually prioritizing finance and business departments’ requests, analytical approach to solve problems
• Strategical & analytic thinking, customer orientation and persuasion skills
• Excellent command of MS Office programs
• Good command of written and verbal English and Turkish

If you think you may take charge of the following responsibilities;

• Fulfilling extensive data analysis for retail loans & payment systems products
• Developing product communication campaigns to achieve product objectives and track their performance.
• Build strong relationships across partners to implement and test new initiatives, negotiating commercials to optimize new customer growth, and managing partner performance against targets, whilst developing strategies for new opportunities
• Ensuring coordination between other business departments
• Supporting channels in terms of CX with a customer centric approach leading to sales growth
• Ownership of the product P&L and strategy to build long-term sustainable business growth
• Keep abreast of key industry trends to make recommendations on new revenue opportunities
• Contributing to the development of ING and Retail Loans by participating in internal projects developing new product features and customer journeys
• Keep abreast of prevailing market conditions, bank policies/guidelines, regulatory requirements
• Liaise with various parties to consider various risks and opportunities in product / project development processes.

Why Join Us?

This role offers the opportunity to work with leading financial institutions, collaborate with highly experienced market professionals, and contribute directly to the growth of a dynamic Financial Markets franchise.

You may very well be the one we are looking for. “Jump on” and don’t miss this opportunity!

At ING, we encourage you to Do Your Thing—doing more of what you love.

We’re a customer-focused, tech-driven organization powered by passionate people who help others stay one step ahead.

Ready to grow, create, and make an impact?

What We Offer

• Flexible working: Hybrid model with remote options (including every third week of the month and summer period)
• Time for yourself: 14 days of welcome leave in your first year + additional Orange Leave days
• Continuous development: Learning platforms, certifications, and global opportunities
• Career mobility: Short- and long-term assignments, cross-functional experiences across teams, departments, and international locations

Why ING?

• Agile and collaborative culture
• Space for your ideas and innovation
• Strong focus on well-being, benefits, and work-life balance

Join us and shape your future with ING.

Discover our Orange Culture:

https://www.youtube.com/watch?v=AHJ-yC43Tnc

If you want to do your thing and explore the life while working don’t miss this opportunity!

Candidates are expected not to share any sensitive personal data.