Blockchain Customer Journey Expert

ING Hubs Türkiye; Fatih; Híbrido; TRY 300 000 - 540 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome Leave: 14 days

Flexible hybrid working model

Remote working opportunities

Health insurance for you and family

Meal Card

MultiSport Membership

Innovation culture via PACE

Training budget

Global mobility opportunities

Career development opportunities

Resumo da oferta

ING Hubs Türkiye seeks a Blockchain Customer Journey Expert to shape and deliver the next generation of digital asset payments, tokenized money capabilities, and distributed financial infrastructure within ING. You will own functional delivery across payments, tokenization and wholesale banking, collaborating with stakeholders to translate business needs into actionable requirements.

The role blends product and delivery expertise with knowledge of payment ecosystems, digital asset models, and

Qualificações

• 5+ years of experience in product management, customer journey, payment, or digital asset roles.
• Strong stakeholder management across business and technology teams.
• Excellent communication, facilitation and presentation skills.
• Strong analytical and problem-solving capabilities.
• Experience translating business needs into actionable requirements.
• Experience working in Agile environments.
• Fluent English communication (C1+).

Responsabilidades

• Own the functional delivery of Digital Asset Strategy payment solutions and tokenized money capabilities.
• Define and refine customer journeys, processes, and functional requirements.
• Translate business needs into clear requirements for delivery teams.
• Support product discovery, prioritization and implementation activities.
• Contribute to stablecoins, tokenized deposits and digital asset payment initiatives.
• Analyze and improve payment, settlement and liquidity management processes.
• Support design of future-state operating models for digital asset products.
• Collaborate across Wholesale Banking, Operations, Risk, Compliance, Architecture and Engineering.
• Prepare functional requirements, process flows, user stories, and acceptance criteria.
• Assist backlog refinement and ensure requirements translate into effective solutions.

Conhecimentos

Product manager experience

Stakeholder management

Communication

Analytical thinking

Agile

English proficiency

Descrição da oferta de emprego

Design the future architecture of one of Europe's most innovative banking networks while empowering engineers to do their best work.

Role Summary

We are looking for a Blockchain Customer Journey Expert to help shape and deliver the next generation of digital asset payments, tokenized money capabilities, and distributed financial infrastructure solutions within ING.

You will own the functional delivery of Digital Asset Strategy initiatives, working at the intersection of payments, tokenization, stablecoins, and wholesale banking. In this role, you will collaborate with stakeholders across Wholesale Banking, Operations, Risk, Compliance, Architecture, and Engineering to translate complex business needs into actionable requirements and scalable solutions.

The ideal candidate combines strong product and business delivery experience with a solid understanding of payment ecosystems, emerging digital asset models, and regulated financial infrastructures. We are looking for someone who can bridge business objectives, customer needs, and technology capabilities to drive impactful outcomes.

About the Team

You will join a growing team focused on building and scaling ING's digital assets and tokenization capabilities. The team works across multiple domains, including payments, settlement, compliance, operations, and technology, helping ING explore and deliver innovative solutions for the future of financial services.

This role offers the opportunity to contribute to strategic initiatives involving stablecoins, tokenized deposits, and next-generation payment rails while collaborating with international stakeholders across the ING network.

About You

• 5+ years of experience as a Product Manager, Customer Journey Expert, Payment Specialist, Business Analyst, or in a similar role within banking, fintech, payments, or digital assets.
• Strong stakeholder management experience across business and technology teams.
• Excellent communication, facilitation, and presentation skills.
• Strong analytical and problem-solving capabilities.
• Experience translating complex business requirements into implementable product or delivery requirements.
• Experience working in Agile organizations.
• Fluent English communication skills (C1 level or above).

Domain Knowledge

Practical experience in at least two of the following areas:

• Cross-border payments
• Clearing and settlement
• SWIFT and real-time payment systems
• Cash or liquidity management

Strong understanding of:

• Blockchain and distributed ledger fundamentals
• Stablecoins, tokenized deposits, and wholesale CBDC concepts
• Smart contracts from a business and functional perspective
• Custody, key management, and blockchain analytics ecosystems
• Tokenization platforms and digital asset operating models

Strongly Preferred

• Hands-on experience with stablecoins, tokenized deposits, tokenized cash, or blockchain-based payment solutions.
• Experience contributing to digital asset, tokenization, or distributed ledger initiatives.
• Familiarity with European digital asset and payment regulations, including MiCA.
• Experience working in regulated financial services environments.

Roles and Responsibilities

Product & Customer Journey Ownership

• Own the functional delivery of Digital Asset Strategy payment solutions and tokenized money capabilities.
• Define, document, and refine customer journeys, business processes, and functional requirements.
• Translate business needs into clear and actionable requirements for delivery teams.
• Support product discovery, prioritization, and implementation activities.

Digital Assets & Payments

• Contribute to initiatives involving stablecoins, tokenized deposits, and emerging digital asset payment solutions.
• Analyze and improve payment, settlement, and liquidity management processes.
• Support the design of future-state operating models for digital asset products and services.
• Evaluate market, customer, and regulatory developments impacting digital asset solutions.

Stakeholder Management & Collaboration

• Connect Wholesale Banking stakeholders, payment and settlement experts, Operations, Risk, Compliance, Architecture, and Engineering teams.
• Facilitate alignment between business and technical stakeholders.
• Drive discussions, workshops, and requirement gathering sessions across multiple functions.
• Manage dependencies, risks, and delivery expectations throughout the product lifecycle.

Business Analysis & Delivery

• Prepare functional requirements, process flows, user stories, and acceptance criteria.
• Support backlog refinement and prioritization activities.
• Collaborate with engineering teams to ensure requirements are translated into effective solutions.
• Participate in testing, validation, and implementation activities to ensure business objectives are achieved.

Risk, Compliance & Governance

• Ensure regulatory, compliance, and operational requirements are incorporated into solution design.
• Collaborate closely with Risk, Compliance, and Legal stakeholders.
• Support governance activities related to digital asset and payment initiatives.
• Contribute to secure, compliant, and scalable product development practices.

Don't meet every single requirement? Don't let that hold you back. Studies show many talented professionals hesitate to apply unless they meet every qualification. If you're excited about this role and believe you can make an impact, we'd love to hear from you.

At ING Hubs Türkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding.

Be Yourself, Be an ING'er

• Welcome Leave: Enjoy 14 days of welcome leave, even in your first year
• Self-driven career opportunities
• Challenging projects and continuous learning opportunities
• Flexible hybrid working model
• Remote working opportunities throughout August
• Training budget and Udemy partnership
• Global mobility and international career opportunities
• Comprehensive health insurance for you and your family
• Meal Card
• MultiSport Membership
• Innovation culture powered by PACE methodology
• Regular communication activities and celebrations

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business.

Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues?

Then there is no better place to invest your talents than at ING. Join us.