Blockchain Customer Journey Expert

ING Hubs B.V. Turkiye; Fatih; Hybrid; TRY 400,000 - 650,000; Full time

Benefits offered by this job

Leave 14 days

Flexible hybrid working model

Remote working opportunities in August

Training budget

Global mobility

Health insurance

Private Pension Plan

Meal Card

Transportation Allowance

MultiSport Membership

English Language Development Support

Job summary

ING Hubs Türkiye is seeking a Blockchain Customer Journey Expert to shape and deliver digital asset payments, tokenized money, and distributed financial infrastructure solutions. You will own the functional delivery of Digital Asset Strategy initiatives, working across Wholesale Banking, Operations, Risk, Compliance, Architecture, and Engineering.

The role requires 5+ years of product or delivery experience in banking, fintech, or digital assets, with strong stakeholder management and agile

Qualifications

• 5+ years of experience in product management, customer journey, payments, fintech, or digital assets.
• Strong stakeholder management across business and tech teams with excellent communication skills.
• Experience translating complex business needs into actionable product or delivery requirements and working in Agile environments.

Responsibilities

• Own functional delivery of Digital Asset Strategy payment solutions and tokenized money capabilities.
• Define and refine customer journeys, processes, and requirements for delivery teams.
• Translate business needs into clear requirements for backlog and delivery.
• Support product discovery, prioritization, and implementation activities.
• Collaborate with risk, compliance, and governance to ensure compliant solutions.

Skills

Product management

Stakeholder management

Agile delivery

Communication & facilitation

Job description

Role Summary

We are looking for a Blockchain Customer Journey Expert to help shape and deliver the next generation of digital asset payments, tokenized money capabilities, and distributed financial infrastructure solutions within ING. You will own the functional delivery of Digital Asset Strategy initiatives, working at the intersection of payments, tokenization, stablecoins, and wholesale banking. In this role, you will collaborate with stakeholders across Wholesale Banking, Operations, Risk, Compliance, Architecture, and Engineering to translate complex business needs into actionable requirements and scalable solutions. The ideal candidate combines strong product and business delivery experience with a solid understanding of payment ecosystems, emerging digital asset models, and regulated financial infrastructures. We are looking for someone who can bridge business objectives, customer needs, and technology capabilities to drive impactful outcomes.

About the Team

You will join a growing team focused on building and scaling ING's digital assets and tokenization capabilities. The team works across multiple domains, including payments, settlement, compliance, operations, and technology, helping ING explore and deliver innovative solutions for the future of financial services. This role offers the opportunity to contribute to strategic initiatives involving stablecoins, tokenized deposits, and next-generation payment rails while collaborating with international stakeholders across the ING network.

About You

5+ years of experience as a Product Manager, Customer Journey Expert, Payment Specialist, Business Analyst, or in a similar role within banking, fintech, payments, or digital assets. Strong stakeholder management experience across business and technology teams. Excellent communication, facilitation, and presentation skills. Strong analytical and problem-solving capabilities. Experience translating complex business requirements into implementable product or delivery requirements. Experience working in Agile organizations. Fluent English communication skills (C1 level or above). Domain Knowledge Practical experience in at least two of the following areas: Cross-border payments, Correspondent banking, Clearing and settlement, SWIFT and real-time payment systems, Cash or liquidity management. Strong understanding of: Blockchain and distributed ledger fundamentals, Stablecoins, tokenized deposits, and wholesale CBDC concepts, Smart contracts from a business and functional perspective, Custody, key management, and blockchain analytics ecosystems, Tokenization platforms and digital asset operating models.

Strongly Preferred: Hands-on experience with stablecoins, tokenized deposits, tokenized cash, or blockchain-based payment solutions. Experience contributing to digital asset, tokenization, or distributed ledger initiatives. Familiarity with European digital asset and payment regulations, including MiCA. Experience working in regulated financial services environments.

Roles and Responsibilities

Product & Customer Journey Ownership – Own the functional delivery of Digital Asset Strategy payment solutions and tokenized money capabilities. Define, document, and refine customer journeys, business processes, and functional requirements. Translate business needs into clear and actionable requirements for delivery teams. Support product discovery, prioritization, and implementation activities.

Digital Assets & Payments – Contribute to initiatives involving stablecoins, tokenized deposits, and emerging digital asset payment solutions. Analyze and improve payment, settlement, and liquidity management processes. Support the design of future-state operating models for digital asset products and services. Evaluate market, customer, and regulatory developments impacting digital asset solutions.

Stakeholder Management & Collaboration – Connect Wholesale Banking stakeholders, payment and settlement experts, Operations, Risk, Compliance, Architecture, and Engineering teams. Facilitate alignment between business and technical stakeholders. Drive discussions, workshops, and requirement gathering sessions across multiple functions. Manage dependencies, risks, and delivery expectations throughout the product lifecycle.

Business Analysis & Delivery – Prepare functional requirements, process flows, user stories, and acceptance criteria. Support backlog refinement and prioritization activities. Collaborate with engineering teams to ensure requirements are translated into effective solutions. Participate in testing, validation, and implementation activities to ensure business objectives are achieved.

Risk, Compliance & Governance – Ensure regulatory, compliance, and operational requirements are incorporated into solution design. Collaborate closely with Risk, Compliance, and Legal stakeholders. Support governance activities related to digital asset and payment initiatives. Contribute to secure, compliant, and scalable product development practices.

qual Opportunity

Don’t meet every single requirement? Don’t let that hold you back. Studies show many talented professionals hesitate to apply unless they meet every qualification. If you’re excited about this role and believe you can make an impact, we’d love to hear from you.

What We Offer at ING Hubs Türkiye

Be Yourself, Be an ING’er

• Leave: Enjoy 14 days of welcome leave, even in your first year
• Self-driven career opportunities
• Challenging projects and continuous learning opportunities
• Flexible hybrid working model
• Remote working opportunities throughout August
• Training budget and Udemy partnership
• Global mobility and international career opportunities
• Comprehensive health insurance for you and your family
• Private Pension Plan
• Meal Card
• Transportation Allowance
• MultiSport Membership
• English Language Development Support
• Innovation culture powered by PACE methodology
• Regular communication activities and celebrations

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. We’ve got plenty of opportunities to match your skills and aspirations!