Reservations Supervisor – Guest Experience & VIP Service

Zuma Restaurants; Sarıyer; On-site; TRY 45,000 - 65,000; Full time

Job summary

Zuma Restaurants is seeking an Assistant Reservations Manager in Turkey. You will manage reservations, coordinate with the front-of-house team, and ensure VIP guests are accommodated while maintaining high standards of service.

Fluency in Turkish and English is required, with prior reservations or front-of-house experience in a luxury hospitality setting. Join our vibrant team at Zuma to elevate guest experiences worldwide.

Qualifications

• Previous experience in a reservations or front-of-house role.
• Excellent communication skills.
• A proactive, solutions-focused mindset.
• Experience using reservation systems (SevenRooms).
• Fluency in Turkish + English.
• A natural team player in a fast-paced environment.

Responsibilities

• Manage customer calls efficiently to maximize capacity and guest experience, amending bookings and addressing inquiries with professionalism.
• Recognize and accommodate regular guests and VIPs, monitor waiting lists, and maximize seating capacity to enhance the guest experience.
• Maintain a comprehensive understanding of the reservations system to efficiently confirm, cancel, and adjust bookings as required.
• Coordinate with the front-of-house team to ensure smooth seating and flow of service.
• Actively work closely with the Reservations Manager to ensure seamless coordination and assist in overseeing the reservations team.
• Train and support the reservations team to maintain Zuma’s exceptional guest experience.

Skills

Reservation experience

Excellent communication

Proactive mindset

Turkish + English fluency

Team player

High-volume hospitality

Tools

SevenRooms

Job description

Zuma Restaurants is seeking an Assistant Reservations Manager in Turkey. You will manage reservations, coordinate with the front-of-house team, and ensure VIP guests are accommodated while maintaining high standards of service.

Fluency in Turkish and English is required, with prior reservations or front-of-house experience in a luxury hospitality setting. Join our vibrant team at Zuma to elevate guest experiences worldwide.