Remote-Ready Customer Support Team Leader

Eaton; Fatih; Hybrid; TRY 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Flexible working solutions

Career growth opportunities

Access to continuous learning via Eaton University

Job summary

Eaton is seeking a Customer Support Team Leader in Fatih, Turkey, to coordinate a team of Customer Support Representatives and manage the end-to-end order-to-invoice process. The role involves leading the team, ensuring exceptional service levels, and implementing continuous improvements.

Ideal candidates should have a Bachelor’s degree and 3–5 years of relevant experience, with strong communication skills in Turkish and English. Eaton offers competitive compensation, flexible working solutions, and opportunities for career growth.

Qualifications

• 3–5 years of experience in Customer Service or related field.
• Previous experience in team leadership or coordination is preferred.

Responsibilities

• Lead, coach, and develop a team of Customer Support Representatives.
• Oversee coordination of customer support services from order to delivery and billing.
• Act as the primary escalation point for customer issues.
• Generate and monitor KPIs and business performance metrics.

Skills

Strong communication skills in Turkish and English

Excellent interpersonal skills

Problem-solving and analytical thinking

Digital mindset

Education

Bachelor’s degree (BS/BA)

Tools

Microsoft Office

ERP systems (SAP, Oracle)

Salesforce

Job description

Eaton is seeking a Customer Support Team Leader in Fatih, Turkey, to coordinate a team of Customer Support Representatives and manage the end-to-end order-to-invoice process. The role involves leading the team, ensuring exceptional service levels, and implementing continuous improvements.

Ideal candidates should have a Bachelor’s degree and 3–5 years of relevant experience, with strong communication skills in Turkish and English. Eaton offers competitive compensation, flexible working solutions, and opportunities for career growth.