Customer Support Team Lead — Hybrid/Remote Growth

Eaton Corporation; Fatih; Hybrid; TRY 500,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Challenging projects

Flexible work

Career growth

Eaton University

Sustainability culture

Job summary

Eaton Corporation is seeking a Customer Support Team Leader to coordinate a medium-sized team and oversee the end-to-end order-to-invoice process, ensuring excellent service levels and process improvements. The role requires strong Turkish and English communication, coaching abilities, and cross-functional collaboration within a dynamic, global environment.

Responsibilities include SLA/KPI oversight, coaching, and development, plus proactive engagement with Supply Chain, Master Data, and other

Qualifications

• Bachelor's degree from an accredited institution or equivalent.
• 3–5 years of experience in Customer Service or related field.
• Experience in team leadership or coordination preferred.

Responsibilities

• Coordinate a medium-sized team of Customer Support Representatives.
• Oversee end-to-end order-to-invoice process to meet goals.
• Lead performance reviews, coaching, and development plans.
• Manage SLA/KPI performance and cross-functional collaboration.
• Escalate and resolve customer issues with stakeholders.

Skills

Team leadership

Communication (Turkish)

Communication (English)

People management

Problem-solving

Analytical thinking

Digital mindset

Ownership

Education

Bachelor's degree

Tools

SAP

Oracle

Salesforce

CPQ

EQMS

Microsoft Office

Job description

Eaton Corporation is seeking a Customer Support Team Leader to coordinate a medium-sized team and oversee the end-to-end order-to-invoice process, ensuring excellent service levels and process improvements. The role requires strong Turkish and English communication, coaching abilities, and cross-functional collaboration within a dynamic, global environment.

Responsibilities include SLA/KPI oversight, coaching, and development, plus proactive engagement with Supply Chain, Master Data, and other