Remote Head of Customer Success — Growth & Retention

Jobgether; Turkey; Remote; TRY 5,842,000 - 8,763,000; Full time

Benefits offered by this job

Remote work with US East Coast hours

Direct collaboration with founders and

Job summary

Jobgether is seeking a Head of Customer Success in Turkey to own retention, expansion, and adoption outcomes within a fast-growing B2B SaaS business. The role blends strategic leadership with direct involvement in key customer relationships and scaling of a CS team.

You will partner with Sales, Product, and Engineering to align on customer needs, establish repeatable processes, and drive measurable revenue outcomes while working with an AI-native tech environment.

Qualifications

• Proven leadership experience in B2B SaaS Customer Success.
• Experience owning retention and expansion metrics.
• Hands-on leadership style engaging with strategic accounts.

Responsibilities

• Own overall CS strategy and execution for retention, expansion, and churn.
• Drive customer adoption and product usage growth.
• Coach and support CS team, stepping in for strategic accounts as needed.
• Build and scale CS organization with hiring and onboarding.

Skills

Leadership

Customer Success

CRM platforms

Analytics

English proficiency

Tools

HubSpot

Salesforce

Gainsight

Vitally

Job description

Jobgether is seeking a Head of Customer Success in Turkey to own retention, expansion, and adoption outcomes within a fast-growing B2B SaaS business. The role blends strategic leadership with direct involvement in key customer relationships and scaling of a CS team.

You will partner with Sales, Product, and Engineering to align on customer needs, establish repeatable processes, and drive measurable revenue outcomes while working with an AI-native tech environment.