Remote Customer Support Lead, AI & Human Ops

Jobgether; Turkey; Remote; TRY 391,000 - 614,000; Full time

Benefits offered by this job

Fully remote position with flexible/gs

Global organization with diverse teams

Flat organizational structure

Competitive salary and benefits

Learning and career development

Exposure to AI-enabled projects

Job summary

Jobgether is seeking a Customer Support Lead based in Turkey to build and scale a global, remote support function. You will lead both AI-powered and human channels, set service standards, and drive improvements with Product, Engineering, Operations, and AI teams.

You will hire, coach, and manage a diverse team, overseeing escalations and complex issues while shaping a modern, technology-enabled support organization.

Qualifications

• Proven experience leading customer support teams.
• Strong troubleshooting across logs, APIs, and blockchain contexts.
• Experience with AI-powered support environments.
• Knowledge of wallets, networks, fees, and security considerations.
• Ability to design scalable, high-quality support operations.
• Comfort working in a fast-paced, global environment.

Responsibilities

• Lead and coach the customer support team, including hiring and training.
• Oversee AI and human channels, ensuring timely, accurate resolutions.
• Manage complex and escalated technical cases.
• Develop scalable support processes and knowledge management systems.
• Monitor KPIs (SLA, CSAT, resolution time, backlog).
• Collaborate with Product/Engineering on improvements and feedback.

Skills

Customer support leadership

Technical troubleshooting

Blockchain & crypto knowledge

AI-powered support

Support operations design

Global/remote team management

Stakeholder management

Analytics & SQL

Communication skills

Right to work in country

Tools

Blockchain explorers

CRM systems

AI support tools

Low-code automation

Job description

Jobgether is seeking a Customer Support Lead based in Turkey to build and scale a global, remote support function. You will lead both AI-powered and human channels, set service standards, and drive improvements with Product, Engineering, Operations, and AI teams.

You will hire, coach, and manage a diverse team, overseeing escalations and complex issues while shaping a modern, technology-enabled support organization.