Remote Customer Support Specialist - Inclusive Growth & Perks

Jotform; Turkey; Remote; TRY 42,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work

High-growth culture

Competitive pay

Health Insurance

Professional Growth

Relaxed office vibe

Job summary

Jotform is a rapidly growing, San Francisco-based SaaS company offering a remote Customer Support Specialist role in Turkey, exclusively for candidates with disabilities. You will provide friendly and knowledgeable support to clients, act as an escalation point, and help users derive maximum value from our platform.

We value empathy, strong written English, and the ability to work independently in a fast-paced environment.

Qualifications

• Proficiency in English with strong written communication skills.
• Minimum 2 years of proven customer service experience.
• Ability to work independently with minimal supervision.
• Empathy and patience in assisting customers.

Responsibilities

• Provide friendly, helpful, timely support to clients and resolve issues on first contact.
• Serve as escalation point for more complex technical or customer-related problems.
• Ask insightful questions to uncover root causes and offer solutions using knowledge bases.
• Educate users to maximize value from our platform and drive adoption.
• Build relationships with clients through transparent, professional communication.

Skills

English Proficiency

Customer Service

Written Communication

Independent Work

Empathy

Job description

Jotform is a rapidly growing, San Francisco-based SaaS company offering a remote Customer Support Specialist role in Turkey, exclusively for candidates with disabilities. You will provide friendly and knowledgeable support to clients, act as an escalation point, and help users derive maximum value from our platform.

We value empathy, strong written English, and the ability to work independently in a fast-paced environment.