Regional Customer Value & Insights Manager

Boehringer Ingelheim; Fatih; On-site; TRY 350,000 - 600,000; Full time

Job summary

Boehringer Ingelheim is hiring a Customer Value Manager in Istanbul, Türkiye, to lead data stewardship for customer engagement and collaborate on Omnichannel initiatives. You will drive in-market insights, target setting, and incentive planning with cross-functional teams.

Requirements include a science/pharmacy/business degree, 3–5+ years in pharma, Veeva/Tableau skills, and strong English communication. Reporting to the Head of Customer Experience Excellence, Türkiye.

Qualifications

• Bachelor’s degree in Science, Pharmacy, Business Administration, Economics.
• Postgraduate degree in Marketing is a plus.
• Minimum 3 years’ experience within a Pharmaceutical company
• Minimum 5 years' SFE experience
• At least 2 years managerial experience
• Working knowledge of Veeva CRM System
• Proficiency in Tableau is an asset.
• Business fluent in English

Responsibilities

• Manage data stewardship of customer engagement tasks and business analysis.
• Co-lead Omnichannel Engagement Journey with Digital Engagement Manager.
• Provide monthly in-market insights to management for performance analysis.
• Coordinate with ROPU on customer data collection and validation to support segmentation.
• Provide Veeva training for field force and refreshers.
• Monitor KPIs for field force and produce reports with recommended actions.
• Support target setting process across region and align with marketing for national in-market targets.
• Ensure incentive planning SOP adherence and regular incentive calculation reports.
• Perform in-market sales analysis and share insights with management.

Skills

VeevaCRM

Tableau

English

Data analysis

Stakeholder management

Education

Bachelor’s degree in Science, Pharmacy, Business Administration, Economics

Postgraduate degree in Marketing (plus)

Tools

Veeva CRM System

Job description

Boehringer Ingelheim is hiring a Customer Value Manager in Istanbul, Türkiye, to lead data stewardship for customer engagement and collaborate on Omnichannel initiatives. You will drive in-market insights, target setting, and incentive planning with cross-functional teams.

Requirements include a science/pharmacy/business degree, 3–5+ years in pharma, Veeva/Tableau skills, and strong English communication. Reporting to the Head of Customer Experience Excellence, Türkiye.