Red Thread- Account Manager

IIDA New England; Of; On-site; TRY 134,000 - 223,000; Full time

Job summary

Red Thread in Trabzon, Of region seeks an Account Manager to support the sales team in maintaining major accounts and driving business opportunities. The role involves on-site client interactions, developing proposals, and coordinating orders using Hedberg.

The ideal candidate has 2-3 years of B2B sales experience, strong communication skills, and CRM proficiency. BA/BS degree is required, with a focus on customer satisfaction and teamwork.

Qualifications

• Strong customer service and communication skills.
• Excellent presentation and organizational abilities.
• Team-oriented with problem-solving capabilities.
• Detail-oriented with strong follow-through.
• Proficient in CRM systems.
• Experience with Hedberg is a plus.

Responsibilities

• Conduct sales calls with or without a Sales Representative.
• Create proposals with the Sales Rep, including turnkey solutions and customer quotes.
• Meet with the client’s end users on-site to identify project needs.
• Process orders in Hedberg and track acknowledgements.
• Serve as primary contact with the customer on designated projects.
• Help establish customer satisfaction and monitor performance for reports.
• Publish status reports and participate in team meetings; update all parties on project status.
• Coordinate resources to service the customer and produce drawings/materials with Design.
• Coordinate projects with Project Management and delivery with Operations.
• Attend project meetings and site visits as needed.
• Be familiar with contract agreements between client and Red Thread.
• Utilize order reports to track progress and close out orders for invoicing.
• Maintain accurate and standardized order records.

Skills

Customer service

Communication

Presentation

Organizational skills

Teamwork

Problem solving

Attention to detail

CRM experience

Hedberg proficiency

Sales coordination

Education

BA/BS degree

Tools

Hedberg

CRM software

Job description

Mar 5

Written By Jillian Haney

Preferred years of experience: 0-3 years

JOB DESCRIPTION

The Account Manager assists with maintaining the fundamental business relationship with a single and/or multiple major accounts. The primary responsibility of the Account Manager is to assist sales team with all aspects of supporting the account to either increase or secure additional business. The Account Manager may also represent Red Thread at various project meetings, client meetings, and other customer meetings with the goal of enhancing Red Thread’s position as a primary vendor to the account and/or accounts.

RESPONSIBILITIES

• Conduct sales calls with or without Sales Representative, as needed.
• Create proposals with and for the Sales Rep, including ones which contain complete turnkey solutions. This includes customer quotes, typical presentations, finish documents, etc.
• Meet with the customer’s end users on-site to identify project needs.
• Process complete and accurate orders in Hedberg and track acknowledgements (with the Sales Coordinator, if applicable).
• Serve as primary point of contact and communication with the customer on designated projects.
• Help to establish, develop and maintain the desired level of customer satisfaction for the account. Monitor and measure Red Thread’s performance for quarterly reporting if applicable.
• Publish status reports for review by the sales team and customer. Participate in regular team meetings, weekly field office conference calls, virtual presentations with field office general agents, and update all parties on the status of projects and activities.
• Identify and enlist resources necessary to effectively service the customer.
• Coordinate the production of installation drawings, plans and presentation materials with the Design Department and customer to ensure functionality of product as well as accuracy of specifications.
• Coordinate projects with Project Management and requests for delivery, service and installation with Operations personnel or outside contractors.
• Attend and take notes for all project meetings. Perform site visits as necessary.
• Be familiar with all contract agreements between the client and Red Thread.
• Utilize all order management reports to track orders.
• Ensure that all punch-list items have been resolved and orders closed out for invoicing in a timely fashion.
• Maintain accurate and standardized order records.

QUALIFICATIONS

Skills & Abilities

• Strong customer service, presentation, communication and organizational skills.
• The ability to problem solve and to work in a team environment.
• Strong attention to detail with excellent follow-through.
• Goal-oriented, self-motivated, and collaborative
• Solid computer skills: Word, Excel, Hedberg.
• CRM experience

Level Of Education/Training/License

• BA/BS degree

Experience

• 2-3 years of B2B sales experience
• Furniture, design, or A&D / construction industry experience preferred.