Quality Lead

OPLOG; Tuzla; On-site; TRY 80,000 - 100,000; Full time

Benefits offered by this job

Paid vacation in your first year

Birthday day off

Private health insurance

Shuttle service or gas card

Meal card

Learning budget

Choice of Mac or PC

English courses

Job summary

OPLOG in Turkey is seeking a Quality Manager to oversee the Quality Management System across all warehouses. The role involves managing ISO 9001 certification and engaging in root cause analysis to drive operational improvements.

A successful candidate will have significant experience in quality management within the logistics sector and a strong grasp of quality metrics. OPLOG offers competitive benefits including paid vacation and private health insurance.

Qualifications

• 7-10 years in quality management within fulfillment or e-commerce logistics.
• Hands-on knowledge of ISO 9001, including audit response.
• Experience with fulfillment-specific quality metrics.

Responsibilities

• Design and manage the Quality Management System in all warehouses.
• Own ISO 9001 certification and internal audit cycles.
• Lead root cause analysis for operational incidents.

Skills

Quality management

ISO 9001 knowledge

Root cause analysis

Operational improvement

Fluency in compliance standards

Job description

Who We Are

OPLOG is the tech engine behind seamless e‑commerce fulfillment for top brands across Türkiye, Europe, and the US. By fusing in‑house software with robotics and automation, we erase the line between the physical and digital worlds—delivering post‑purchase experiences that turn customers into fans and giving our clients an unfair competitive edge.

We’re building a world‑class robotic fulfillment ecosystem, and we’re looking for curious minds to shape the future with us.

What You’ll Do

• Design and run the Quality Management System across all OPLOG Türkiye warehouses — same standards, same metrics, same audit‑readiness everywhere
• Own ISO 9001 certification, internal audit cycles and continuous improvement loops end‑to‑end
• Define and track the quality metrics that actually move the business: order accuracy, on‑time dispatch, return processing accuracy, damage rate, inventory accuracy
• Lead root cause analysis for customer complaints and operational incidents — and translate findings into systemic changes, not one‑off fixes
• Stand up enterprise customer audit readiness — the kind of quality posture that wins Türkiye's biggest brands
• Partner with operations leadership to bake quality into new warehouse launches and TARQAN deployments from day one
• Mentor and develop the existing quality team; build the function as OPLOG scales
• Translate quality insights into commercial value — making compliance a sales enabler, not a cost center

Who You Are

• 7-10 years in quality management within fulfillment, e‑commerce logistics, 3PL or fast‑moving warehouse operations
• Deep, hands‑on knowledge of ISO 9001 — implementation, certification, audit response
• You've owned fulfillment‑specific quality metrics (order accuracy, OTIF, damage rate, returns) — not just generic manufacturing KPIs
• Comfortable doing root cause analysis on operational incidents and turning them into systemic improvements
• Fluent in Türkiye's quality and compliance landscape; can navigate customer audits with confidence
• You write systems and SOPs that scale, not memos that sit in drawers
• Hands‑on operator who can be on the warehouse floor in the morning and writing the audit response in the afternoon

What We Offer

• Paid vacation in your first year – no waiting period
• Birthday day off – celebrate you
• Private health insurance – from day one
• Shuttle service or monthly gas card – your commute, covered
• Meal card – lunches on us
• Learning budget – for courses, books, and conferences
• Mac or PC – your choice of tools
• English courses – grow your communication skills globally

Ready to join us and shape the robotic future of fulfillment?

Apply now.