Operations Strategy and Business Intelligence Professionals

Trendyol Group; Çayırova; Hybrid; TRY 420,000 - 630,000; Full time

Benefits offered by this job

Hybrid work

Learning budget

Well-being support

Global mentoring

Flexible benefits

Job summary

Trendyol Group seeks a strategic Operations professional to drive priorities across the organization, shape KPI-driven plans, and lead initiatives that amplify efficiency through data and technology. You will own long-term modelling, expansion planning, and contribute to the AI agenda within operations.

You will collaborate with multiple departments, guiding projects from conception through delivery while communicating insights to stakeholders and delivering measurable impact.

Qualifications

• University degree in Engineering, Economics, or Management.
• 3–5 years in e-commerce, consulting, or equivalent.
• Strong ability to translate data into actionable decisions.
• Analytical mindset with comfort in complex business problems.
• Excellent communication with diverse stakeholders.
• Proficient in English and Turkish, both written and spoken.

Responsibilities

• Partner with all operation departments on strategic topics and priorities.
• Own strategic planning: KPI setting, targets, long-term modelling, and expansion plans.
• Identify opportunities to improve processes with technology and benchmarking.
• Contribute to the AI agenda across operations by identifying high-value use cases.
• Lead or support ops projects and manage scope for all stakeholders.
• Monitor KPIs and execute project plans to improve processes and functions.
• Design analyses and models to identify challenges and solutions for decision making.

Skills

Strategic planning

Stakeholder management

Data analysis

BI tools

GSheet/Excel

AI awareness

Communication

Turkish-English

Education

University degree

Tools

Google Sheets

Excel

BI software

Job description

At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting- edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.

About the Role

You will work across operations teams to drive strategic priorities, lead impactful projects, and improve processes through technology, benchmarking, and best practices. You will own strategic planning, including KPIs, targets, long-term modelling, and expansion plans, while contributing to the AI agenda by identifying and implementing high-value opportunities. You will lead operational projects, align stakeholders, track key metrics, and provide data-driven insights to support decision-making.

Responsibilities

• Wearing many hats: partnering with all operation departments on strategic topics and operational priorities,
• Owning the strategic planning agenda of operations: from KPI setting and target revisions to long-term modelling and expansion plans
• Identify opportunities to improve processes and strategies with technology solutions by benchmarking, and finding best practices,
• Contributing to the AI agenda across operations: exploring where AI can add value and working with teams to bring these ideas to life,
• Leading and/or supporting ops projects and new initiatives and managing the scope and requirements for all stakeholders,
• Monitoring key performance metrics and executing project plans with teams to improve business processes and functions,
• Designing comprehensive analyses and models to identify challenges and solutions with support on decision making across the company.

Expected Qualifications

• University degree preferably in Engineering, Economics, Management,
• 3 - 5 years of e-commerce, consulting or equivalent work experience preferred,
• Strong experience in interpreting both quantitative and qualitative results of analyses, believing data is the most powerful tool for informed decision-making,
• Highly analytical and comfortable with complex business problems and decision, creative problem solver who thrives with ambiguity,
• Comfortable with the big picture as well as small details with a sense of analytical thinking, detail-orientation and eagerness to learn with agile mindset,
• Passionate to working with multiple stakeholders and excellent communicator who can build relationships with a diverse set of stakeholders - numbers are key, but business can only be built with people,
• Excellent command of gsheet/excel, good command of BI tools, curious about AI tools and how they can be applied to business problems,
• Excellent written and spoken communication skills in English and Turkish,
• Open to direct feedback culture, prone to constant learning, taking initiative and not avoiding responsibility, self-motivated, highly adaptable, and comfortable in a fast-changing and fluid environment

What We Offer

• - Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
• - Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
• - Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
• - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• - Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• - Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.