Project Lead

Call Center Studio; Fatih; On-site; TRY 300,000 - 600,000; Full time

Job summary

Call Center Studio is seeking a Project Lead to manage and deliver customer implementation and integration projects across international markets, ensuring successful onboarding and sustained adoption of our CCaaS platform for customers worldwide.

You will lead project teams, coordinate onboarding, and collaborate with Sales, Product, and Engineering to meet client requirements while maintaining proactive communication and high satisfaction across glob al deployments.

Qualifications

• Minimum 7+ years in project management, technical implementation, or customer-facing roles.
• Preferable experience in CCaaS, contact center, SaaS, or enterprise software environments.
• Advanced English, written and spoken, for international client communication.

Responsibilities

• Lead onboarding of international projects including installation, configuration and post-install support; manage change requests.
• Collaborate with Sales/Pre-Sales, Product, Engineering to ensure seamless handover and delivery.
• Maintain proactive communication with international clients throughout project lifecycle; act as primary escalation point.
• Analyze customer needs and provide guidance to optimize operations using CCS CCaaS solutions.
• Ensure projects are commissioned on time and to quality standards; manage risks and dependencies.
• Lead meetings to identify risks, propose improvements, and drive process optimization.
• Provide progress and outcome reports to senior management on project status and customer health.
• Understand customer requirements and act as consultant in Call Center operations.

Skills

Project management

Client communication

Analytical thinking

English (advanced)

Stakeholder management

Tools

MS Project

Jira

Asana

Trello

Job description

At Call Center Studio, we develop cloud-based communication technologies that help businesses deliver exceptional customer experiences. As one of Türkiye's leading CCaaS providers, we're growing rapidly and looking for talented people who want to grow with us.

We're looking for a Project Lead to manage and deliver customer implementation and integration projects across our international markets, ensuring successful onboarding and sustained adoption of our platform for customers around the world.

This role is critical to sustaining our strong growth momentum, converting signed contracts into successful go-lives across the globe, and leading our project teams as we expand internationally.

As the CCS Project Lead, you will:

• Lead and coordinate the onboarding (commissioning) of international projects, including product installation, configuration, and post-installation support, managing new and change requests as per client requirements.
• Collaborate extensively with Sales / Pre-Sales, Product, Engineering (VoIP,Development, BI) teams ensuring seamless handover, smooth project delivery and high customer satisfaction.
• Maintain continuous and proactive communication with international clients throughout the project lifecycle, acting as the primary point of escalation.
• Analyze customer needs and provide consultative guidance to optimize their operations using CCS’s CCaaS solutions.
• Ensure projects are commissioned on time and to the targeted quality standards, managing risks, bottlenecks, and cross-functional dependencies.
• Lead meetings to identify risks, propose improvement areas, and drive process optimization.
• Provide periodic progress and outcome reports to senior management on project status, and customer health.
• Able to understand customer requirements and act as a consultant in the Call Center operations.

Who We're Looking For

• Minimum 7+ years of experience in project management, technical implementation, or customer-facing engineering roles — preferably in CCaaS, Contact Center, SaaS, or Enterprise Software environments.
• Excellent customer communication skills with the ability to build trust and manage expectations at all levels (from technical operators to C-level stakeholders).
• Analytical thinking and strong problem-solving abilities, with a data-driven approach to project management.
• Advanced level of English is mandatory (written and spoken, for daily communication with international clients).
• Experienced in project management tools (MS Project, Jira, Asana, Trello, etc.).
• Curious, inquisitive, and genuinely interested in new technologies, particularly AI and cloud-based solutions.

Why Call Center Studio?

This role offers the opportunity to lead and grow the CCS Project team as part of Türkiye's leading CCaaS and CX technology provider. You will play a critical role in ensuring the success of our international deployments and building long‑term relationships with enterprise clients worldwide.

We develop AI-powered solutions through our flexible and scalable platform, digitizing customer communications for hundreds of enterprise brands.

At Call Center Studio, we believe AI is becoming an essential part of modern knowledge work. We encourage our teams to leverage AI tools to think better, work faster, and focus on creating greater value.

If you're looking to lead technical project delivery at the next stage of your career and contribute to Call Center Studio's global growth story, we'd love to hear from you.