Customer Success Manager

SESTEK tr; Fatih; On-site; TRY 350,000 - 500,000; Full time

Benefits offered by this job

Private health insurance

Meal card

Transportation allowance

Monthly budget for activities

Incentive for studies

Training opportunities

Birthday celebrations

Breakfast and healthy snacks

Job summary

A global technology company is seeking a Customer Success Manager to ensure the satisfaction and success of their corporate clients. The position requires a minimum of 6 years of experience in customer success or related fields, alongside excellent communication and problem-solving skills. This role offers a flexible working environment and benefits such as private health insurance and personal development opportunities. Join a dynamic team that values diversity and inclusion.

Qualifications

• Minimum 6 years of experience in customer success, user experience, or a related field.
• Proven ability to manage multiple clients and prioritize tasks effectively.
• Experience managing multiple clients in a fast-paced environment.
• Experience with AI or voice/chatbot solutions is a plus.
• Strong communication and problem-solving skills.
• Proactive, ownership-driven mindset.
• Excellent presentation and storytelling abilities.

Responsibilities

• Act as the primary point of contact for corporate clients.
• Ensure customer satisfaction by responding to inquiries and resolving issues promptly.
• Collaborate with internal teams to enhance customer experience.
• Leverage company expertise to provide strategic recommendations.
• Monitor KPIs and drive customer retention and loyalty.
• Design and optimize customer journeys for AI Agents.
• Support AI Agent design and development and AI-driven customer interactions.

Skills

Excellent communication and problem-solving skills

Ability to build strong client relationships

Proactive mindset

Strong presentation skills

Fluency in English

Fluency in Turkish

Job description

We are looking for a Customer Success Manager to join our team and ensure the satisfaction and long-term success of our corporate clients. If you have a passion for delivering exceptional customer experiences and building strong relationships, we’d love to meet you!

Who are we:

We are a global technology company developing AI-powered conversational solutions that empower organizations to become data-driven, enhance efficiency, and deliver superior customer experiences. We are an R&D center, and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. As of 2022, we have been part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and have grown into an international organization with over 500 dynamic team members. We serve a customer base of 500 enterprises across 20 countries in the US, EU, and MENA regions.

What we expect:

• Act as the primary point of contact for corporate clients.
• Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively.
• Collaborate with internal teams to optimize the customer experience.
• Leverage company expertise to provide strategic recommendations and deliver personalized experiences.
• Work closely with business units to enhance customer satisfaction and engagement.
• Monitor key performance metrics and drive customer retention and loyalty.
• Analyze business needs and design the best solutions within Sestek products.
• Support AI Agent design, contributing to chat & voice agent development and AI-driven customer interactions.
• Design and optimize customer journeys for AI Agents.

Who we are looking for:

• Minimum 6 years of experience in customer success, user experience, or a related field.
• Excellent communication and problem‑solving skills, with the ability to build strong client relationships.
• Proven ability to manage multiple clients, prioritize tasks effectively, and work in a fast‑paced environment.
• Fluency in English and Turkish (additional languages are a plus).
• Experience with AI, voice/chatbot solutions is a plus.
• A proactive, results‑oriented mindset with a strong sense of ownership.
• Strong presentation and storytelling skills, with the ability to convey complex ideas clearly and persuasively.

What we can offer you:

• A chance to be part of a company specialized in artificial intelligence.
• Flat organizational structure and an energetic team
• Flexible/hybrid working style and you can work in Ankara or İstanbul office.
• Private health insurance, meal card, transportation allowance
• Monthly budget for external activities with your colleagues
• Incentive for graduate and postgraduate studies
• Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession.
• Birthday celebrations, parties, and happy hours, “Welcome to Spring/Fall” events
• Breakfast and healthy snacks at the office all day long.

At Sestek, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.

If you would like to know more about our culture, please feel free to visit our LinkedIn Page .

**Please make sure that the CV you submit does not contain special categories of personal data (referencing race, ethnic background, political opinion, philosophical belief, religion, sect or other beliefs, outward appearance, subscription to an association or union, health, sexual life, conviction, and security measures about you). We kindly ask you to ensure that your CV does not include any personal data that you prefer not to process and that you do not attach any files that contain personal data. **

ABOUT SESTEK

SESTEK is a conversational automation company helping organizations with conversational solutions to be data‑driven, increase efficiency and deliver better experiences for their customers. SESTEK’s AI‑powered solutions are built on text‑to‑speech, speech recognition, natural language processing and voice biometrics technologies.

US Mailing Address

SESTEK US INC

1401 Pennsylvania Ave STE 105, Box 2185,
Wilmington, DE 19801