Product Support & Solutions Specialist

Docplanner; Fatih; On-site; TRY 240,000 - 320,000; Full time

Job summary

Docplanner is seeking a Product Support Specialist to bridge Product, Tech, Customer Success and Sales. You will handle product-related questions, help resolve issues, and keep product knowledge up to date. You will learn and grow into a product-focused role with a proactive, ownership-driven approach.

The ideal candidate has 1–2 years of professional experience, strong communication skills, and a genuine interest in how digital products work. English fluency is a must.

Qualifications

• 1–2 years of professional experience in product or customer support.
• Fluent English, both written and spoken.
• Strong communication and the ability to explain technical topics clearly.
• Proactive, self-motivated and independent working approach.
• Curiosity and willingness to learn quickly.

Responsibilities

• Follow and manage product-related tickets, ensuring issues are understood and resolved or escalated.
• Support Customer Success and Sales with product and technical questions.
• Stay up to date with new features and changes.
• Take ownership when team members are unavailable and ensure follow-ups are not lost.
• Investigate recurring issues and identify opportunities for better documentation, training or product improvements.
• Translate customer and business needs into clear information for Product and Tech teams.
• Support product trainings and improve internal product knowledge.
• Coordinate with global teams on product topics and local feedback.

Skills

Communication skills

English fluency

Problem solving

Ownership

Multi-stakeholder collaboration

Tools

Jira

Salesforce

Zendesk

Job description

Docplanner is seeking a Product Support Specialist to bridge Product, Tech, Customer Success and Sales. You will handle product-related questions, help resolve issues, and keep product knowledge up to date. You will learn and grow into a product-focused role with a proactive, ownership-driven approach.

The ideal candidate has 1–2 years of professional experience, strong communication skills, and a genuine interest in how digital products work. English fluency is a must.