IT Support & Digital Solutions Specialist

Sika; Fatih; On-site; TRY 133,920 - 200,880; Full time

Job summary

Sika in Fatih is seeking an IT Support professional to deliver first-line and second-line IT support for hardware, software, and business applications. You will lead IT projects, conduct user training, and develop data-driven solutions.

The ideal candidate should have a Bachelor's degree in IT or related field, possess troubleshooting skills, and be familiar with project management methodologies. Join Sika to enhance IT services and contribute to digital transformation initiatives.

Qualifications

• Experience in providing first-line and second-line IT support.
• Proven project management skills (Agile and/or Waterfall).
• Experience in data analytics and dashboard creation.

Responsibilities

• Provide technical support for hardware and software.
• Manage IT projects from initiation to completion.
• Conduct training sessions for users.

Skills

Troubleshooting

Project Management

Power BI

Microsoft 365

Education

Bachelor's degree in IT or related field

Tools

Microsoft Teams

SharePoint

Job description

IT Support & Service Delivery Provide first-line and second-line IT support for hardware, software, systems, and business applications Diagnose, troubleshoot, and resolve technical issues in a timely and effective manner Manage user accounts, access rights, and device configurations Ensure system availability, performance, and security Support Microsoft 365 and digital workplace environments Maintain IT support documentation, standards, and procedures.

IT Project Management Lead and coordinate IT and digital projects from initiation through to completion Define project scope, objectives, timelines, and deliverables Monitor project progress, risks, resources, and budgets Engage with business stakeholders to gather and translate requirements into technical solutions Coordinate internal teams and third-party suppliers Ensure projects are delivered on time and aligned with organisational objectives Produce project plans, status reports, and implementation documentation Apply recognised project management methodologies (Agile and/or Waterfall) Maintain accurate technical and project documentation.

Training & User Support Deliver IT and digital skills training to staff and business users Develop training materials, user guides, and knowledge base documentation Support employee onboarding related to IT systems and digital tools Conduct workshops and awareness sessions to increase system adoption Provide post-implementation training and ongoing user support.

Digital & Data Solutions Develop and maintain dashboards and reports using Power BI Support data-driven decision-making across the organisation Identify and implement automation opportunities to improve efficiency Support digital workplace platforms including Microsoft Teams and SharePoint.

Continuous Improvement Identify opportunities to improve IT services and business processes Contribute to digital transformation initiatives and IT strategy development Promote innovation and effective use of technology solutions Ensure all technical and project documentation remains accurate and up to date.