Poultry Technical Service Lead for Customer Outcomes

CWT Farms; Çankaya; On-site; TRY 180,000 - 240,000; Full time

Job summary

Aviagen is seeking a Technical Manager to deliver customer-focused technical support, improving flock performance and strengthening long-term relationships. The role partners with commercial and specialist teams to translate technical expertise into measurable business results.

Key duties include driving customer visits, developing improvement plans, and coordinating with data teams to ensure accurate reporting. Travel up to 70% in MENA region; location flexible in Türkiye or nearby countries.

Qualifications

• Bachelor’s degree or equivalent in veterinary medicine or agricultural engineering.
• Minimum of 5 years’ experience in a similar technical or customer-facing role.
• Strong working knowledge of the poultry industry including Grandparent, Parent Stock, and Broiler operations.
• Experience with a CRM system, Microsoft Dynamics 365 is preferred.
• Proficient in Microsoft Office applications and internet tools.
• Strong command of English; Arabic and French are a plus.

Responsibilities

• Drive customer satisfaction and retention with regular, structured technical visits aligned to business objectives.
• Organize and conduct customer site visits, ensuring timely resolution of issues.
• Lead customer review meetings and provide data-driven feedback for performance optimization.
• Share Aviagen technical guidelines and best practices to enhance customer performance.
• Develop and monitor customer improvement plans and annual Product Improvement Plans.

Skills

CRM systems

Data analysis

English proficiency

Poultry industry knowledge

Microsoft Office

Team collaboration

Education

Bachelor’s degree in Veterinary Medicine or Agricultural Engineering

Tools

Microsoft Dynamics 365

Excel

PowerPoint

Job description

Aviagen is seeking a Technical Manager to deliver customer-focused technical support, improving flock performance and strengthening long-term relationships. The role partners with commercial and specialist teams to translate technical expertise into measurable business results.

Key duties include driving customer visits, developing improvement plans, and coordinating with data teams to ensure accurate reporting. Travel up to 70% in MENA region; location flexible in Türkiye or nearby countries.