People and Culture Manager

Mandarin Oriental Group; Fatih; On-site; TRY 350,000 - 550,000; Full time

Job summary

Mandarin Oriental Bosphorus, Istanbul is seeking a seasoned People & Culture professional to lead HR operations within a luxury hotel environment. The role focuses on policy development and recruitment, guiding department heads, and ensuring compliant HR administration across the hotel.

Fluent Turkish and English are required, with a preference for previous luxury hotel experience. The position demands exceptional communication, organization and people skills to foster a high-performance team

Qualifications

• Luxury hotel or premium hospitality HR experience preferred.
• Excellent communication in Turkish and English.
• Strong organisational and administrative skills.
• High attention to detail and ability to multitask.
• Approachable, open-minded and fair demeanor.

Responsibilities

• Support and implement People & Culture policies and procedures.
• Manage vacancies and recruitment in line with budget and needs.
• Provide coaching, counselling and performance guidance to department heads and staff.
• Handle starters, transfers, promotions and leavers within HR records.
• Ensure HR administration complies with legal and hotel requirements.
• Represent the Director of People & Culture in their absence.
• Oversee day-to-day HR operations and department workflow.

Skills

Turkish language

English language

Interpersonal skills

Organisational skills

Attention to detail

Multitasking

Delegation

Job description

Mandarin Oriental Bosphorus, Istanbul

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuruçeşme, right next to the unique Bosphorus.

Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city centre with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea & The Bar, offering the most exclusive flavours of Italian cuisine; and Bosphorus Lounge, home to delicious snacks and tea‑time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness centre with 3,500 square metres of the Spa at Mandarin Oriental Bosphorus, Istanbul.

Duties and Responsibilities

To support, develop, implement, and adhere to corporate & hotel People & Culture policies and procedures.

To manage all vacancies and recruitment function, in line with budget requirements, reviewing where necessary in line with operational needs.

To provide specialised People & Culture (coaching, counselling, performance management etc.) to Department Heads and colleagues in order to achieve the hotel strategic business objectives.

To manage all colleagues' procedures with regard to starters, transfers, promotions and variations plus leavers.

To ensure that all People & Culture administration procedures are carried out in accordance with hotel and legal requirements.

Represent the Director of People & Culture in their absence.

To control day to day personnel administration in response to requests and action plans.

To manage and administer Disciplinary & Grievance procedures in conjunction with the Director of People & Culture.

Effective colleagues’ relations regarding colleague welfare, health, hygiene, and safety are maintained.

Colleague social activities are offered as appropriate.

The People & Culture department follows an open‑door policy and is a friendly and inviting office to visit. Oversee the day‑to‑day HR operations and the workflow of the department.

Requirements

Prior Luxury Hotel experience would be preferable.

Excellent communications and interpersonal skills.

Fluent in Turkish and English.

Quality driven with a passion for excellence.

Must possess excellent organisational and administrative skills and interpersonal skills.

Strong attention to detail.

Ability to multi‑task and delegate.

Approachable, open‑minded, and fair.