Patient Experience Advocate

Cleveland Clinic; Yıldırım; On-site; TRY 1,032,000 - 1,514,000; Full time

Job summary

Join the Cleveland Clinic Health System as a Patient Service Specialist in Sheffield Lake, OH. You will deliver an exceptional patient experience from registration to scheduling, triage and insurance verification, supporting families and visitors in a fast-paced ambulatory setting.

Day-to-day you will manage phone triage, co-pay collection, MyChart education and referrals, while upholding our patient-first mission and compliance standards.

Qualifications

• High School Diploma or GED with two years in patient registration, appointment scheduling, insurance processing or customer service; or an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
• Demonstrated experience in providing exceptional customer services and conflict resolution

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Capture and verify referrals and cancellation reasons, insurance coverage and physician data.
• Responsible for accurately providing patient estimates for services.
• Identify patients in need of financial counseling to facilitate payment and align insurance coverage.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, scheduling and screening services.
• Encourage patient utilization of front-end technology and provide MyChart guidance.
• Enter and maintain confidential patient information.
• Educate patients on MyChart and Appointment Pass; conduct follow-ups.
• Maintain measured performance in quality, patient experience and FCR.
• Generate staff provider schedules and relay staff messages.
• May participate on committees and support regional travel as needed.

Skills

Phone triage

Registration

Insurance verification

Co-pay collection

Customer service

Conflict resolution

Education

High School Diploma or GED

Associate’s or Bachelor’s degree

Tools

MyChart

Job description

Join the Cleveland Clinic Health System as a Patient Service Specialist in Sheffield Lake, OH. You will deliver an exceptional patient experience from registration to scheduling, triage and insurance verification, supporting families and visitors in a fast-paced ambulatory setting.

Day-to-day you will manage phone triage, co-pay collection, MyChart education and referrals, while upholding our patient-first mission and compliance standards.