Order Taker

Accor; Fatih; On-site; TRY 133,920 - 267,840; Full time

Job summary

The Grand Tarabya Managed by Accor in Istanbul, Türkiye is seeking a detail-oriented Order Taker to join our team. You will be the vital link between customers and operations, ensuring orders are captured and communicated with precision.

You will input orders into the POS, document specifications, clarify requirements, and coordinate with kitchen and fulfillment. You will handle payments, upsell, and maintain high standards of service and hygiene.

Qualifications

• Experience in customer service within hospitality or retail.
• Proficient with POS systems and basic computer skills.
• Fluent in English; additional languages are a plus.
• Detail-oriented with strong numerical accuracy.

Responsibilities

• Receive and accurately record customer orders through various channels with meticulous attention to detail.
• Input orders into the POS system efficiently and clearly document specifications and special requests.
• Clarify customer requirements and preferences to ensure complete order accuracy.
• Communicate orders to kitchen, fulfillment, and other departments in a timely manner.
• Process payments accurately and handle cash transactions with integrity.
• Upsell and promote products and services to maximize sales revenue.
• Maintain knowledge of products, pricing, and preparation methods for informed recommendations.
• Assist customers with inquiries regarding menu items, availability, and customization options.
• Perform opening and closing duties, including workstation setup and organization.
• Collaborate with team members across departments during peak times to ensure seamless service.
• Maintain high standards of personal appearance and hygiene.
• Adhere to food safety, hygiene, and emergency procedures as required.

Skills

Customer service

POS systems

Cash handling

English proficiency

Multitasking

Attention to detail

Communication skills

Team collaboration

Sales and upselling

Food safety awareness

Tools

POS software

Basic computer skills

Job description

Company Description

The Grand Tarabya Managed by Accor

As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus.

From the 4,500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1,280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor combines care, elegance, and comfort in every detail.

With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor will forever hold its place in your memory.

Job Description

We are seeking a detail-oriented and customer-focused Order Taker to join our dynamic team in Istanbul, Türkiye. In this role, you will be the vital link between our customers and our operations, ensuring every order is accurately captured, processed, and communicated with precision and enthusiasm. You will work in a fast-paced environment where your ability to remain calm, organized, and collaborative directly impacts customer satisfaction and operational efficiency.

• Receive and accurately record customer orders through various channels (in-person, phone, or digital systems) with meticulous attention to detail
• Input orders into the Point-of-Sale (POS) system efficiently and accurately, ensuring all specifications and special requests are clearly documented
• Clarify customer requirements and preferences through active listening and thoughtful questioning to ensure complete order accuracy
• Communicate orders clearly to relevant departments (kitchen, fulfillment, etc.) in a timely manner to maintain smooth operations
• Process payments accurately and handle cash transactions with integrity and precision
• Upsell and promote products and services at appropriate opportunities to maximize sales revenue while maintaining authenticity
• Maintain comprehensive knowledge of all products, services, pricing, and preparation methods to provide informed recommendations
• Assist customers with inquiries regarding menu items, availability, and customization options in a friendly and empathetic manner
• Perform opening and closing duties as assigned, including workstation setup and organization according to established standards
• Collaborate with team members across departments during peak times to ensure seamless service delivery
• Maintain high standards of personal appearance and hygiene at all times
• Adhere to all food safety, hygiene, and emergency procedures as required by organizational policy
• Perform other reasonable duties assigned by management to support team objectives

Qualifications

• Proven customer service experience in a fast-paced environment, preferably in hospitality, food service, or retail
• Proficiency with Point-of-Sale (POS) systems and basic computer skills
• Strong reading, writing, and oral proficiency in English language
• Excellent numerical accuracy and cash handling experience
• Ability to multitask effectively while maintaining focus on customer needs and order accuracy
• Detail-oriented mindset with strong organizational and time management skills
• Exceptional communication and interpersonal skills with the ability to remain calm and courteous under pressure
• Demonstrated ability to work collaboratively as part of a diverse team
• Self-motivated, energetic, and goal-oriented approach to work
• Ability to speak additional languages is an advantage
• Basic understanding of food safety and hygiene standards is preferred
• Knowledge of fire and life safety procedures is preferred
• Problem-solving abilities and flexibility in adapting to changing priorities
• Willingness to learn and grow within the organization