Receptionist

Accor; Fatih; On-site; TRY 78,000 - 123,000; Full time

Job summary

The Grand Tarabya Managed by Accor in Istanbul seeks a friendly Receptionist to be the first point of contact for guests. You will greet guests, handle check-ins/check-outs, and manage inquiries with professionalism.

You will coordinate with departments, assist with reservations, prepare bills, and support administrative tasks while upholding safety standards and hotel policies.

Qualifications

• Fluent English; Turkish fluency is highly valuable
• Prior hospitality or customer-facing experience preferred but not required
• Proficient in hotel software and basic math for transactions

Responsibilities

• Greet guests and welcome with warmth and professionalism
• Check-ins and check-outs; ensure bills are accurate
• Answer calls, respond to emails, and manage guest inquiries
• Provide local information about attractions, restaurants, and events
• Coordinate with other departments to fulfill guest needs
• Manage reservations and assist with overbooking situations

Skills

English communication

Customer service

Turkish language

Microsoft Office

Opera PMS

Phone etiquette

Teamwork

Tools

Microsoft Office Suite

Opera PMS

Job description

Company Description

The Grand Tarabya Managed by Accor

As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.

Job Description

We are seeking a friendly and professional Receptionist to join our team in Istanbul, Türkiye. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for everyone who enters our establishment.

• Greet and welcome guests in a warm and professional manner
• Handle check-ins and check-outs efficiently, ensuring all bills are accurate
• Answer phone calls, respond to emails, and manage guest inquiries and requests
• Provide information about local attractions, restaurants, and events to enhance guest experiences
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Manage reservations and assist with overbooking situations when necessary
• Process payments and handle cash transactions accurately
• Maintain a clean and organized reception area
• Assist with administrative tasks such as filing, data entry, and report generation
• Ensure compliance with safety and security procedures

Qualifications

• Excellent communication skills in English; proficiency in Turkish and additional languages is highly valuable
• Strong customer service orientation with a friendly and professional demeanor
• Previous experience in hospitality or a similar customer-facing role is preferred but not mandatory
• Proficiency in Microsoft Office Suite and ability to learn hotel management software quickly
• Experience with Opera PMS is an advantage
• Exceptional organizational skills with the ability to multitask and prioritize effectively
• Problem-solving skills and the ability to remain calm under pressure
• Flexibility to work in shifts, including weekends and holidays if required
• Basic math skills for handling financial transactions
• Excellent phone etiquette and professional appearance
• Ability to work collaboratively in a team environment
• Knowledge of the hospitality industry and local area is a plus