Order Management Senior Specialist

Envista Holdings Corporation; Fatih; On-site; TRY 450,000 - 650,000; Full time

Job summary

Envista is seeking an Order Management Senior Specialist to own the end-to-end order lifecycle from entry to invoicing. You will coordinate with customers, warehouse, and logistics teams to ensure accurate orders and timely shipments, while delivering exceptional service.

The role requires 8+ years in order management or related fields, strong ERP and Excel skills, and excellent communication with internal and external stakeholders.

Qualifications

• 8+ years of experience in Order Management, Customer Service, Supply Chain, or Logistics Operations.
• Experience working with ERP systems.
• Knowledge of order fulfillment, inventory management, and logistics processes.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent communication and stakeholder management abilities.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional working proficiency in English (written and spoken).

Responsibilities

• Manage end-to-end order fulfillment and coordinate with customers, warehouse, and logistics partners.
• Enter, validate, and process customer orders in the ERP system.
• Review orders for accurate product codes, quantities, pricing, and delivery information.
• Track order lifecycle from entry to delivery and invoicing.
• Collaborate with warehouse, logistics, and supply chain teams to ensure timely shipment.
• Process amendments, cancellations, returns, and special requests.
• Monitor shipment status and follow up on delays or outstanding deliveries.
• Communicate order updates to customers and internal stakeholders.
• Prepare regular reports on order status, backorders, shipment performance, and service levels.
• Identify opportunities to improve order management processes and customer satisfaction.
• Ensure compliance with company policies, service standards, and procedures.

Skills

Order management

Customer service

Supply chain

Logistics operations

English communication

Tools

ERP systems

Microsoft Excel

Job description

Job Description

We are seeking a detail-oriented and customer-focused Order Management Senior Specialist to join our team. In this role, you will be responsible for managing the end-to-end order fulfillment process, ensuring seamless coordination between customers, internal stakeholders, warehouse operations, and logistics partners. The ideal candidate possesses strong organizational skills, a proactive mindset, and a commitment to delivering an outstanding customer experience.

Serve as the primary point of contact for order-related inquiries from both internal and external stakeholders. Accurately enter, validate, and process customer orders within the ERP system. Review orders to ensure accuracy of product codes, quantities, pricing, and delivery information prior to processing. Manage and monitor the complete order lifecycle, from order entry through delivery and invoicing. Collaborate closely with warehouse, logistics, and supply chain teams to ensure timely and accurate shipment of customer orders. Process order amendments, cancellations, returns, and special customer requests in a timely manner. Track shipment status and proactively follow up on delayed, pending, or outstanding deliveries. Communicate order updates and delivery information to customers and internal stakeholders. Prepare and maintain regular reports on order status, backorders, shipment performance, and service levels. Identify opportunities to improve order management processes, operational efficiency, and customer satisfaction. Ensure compliance with company policies, service standards, and operational procedures.

Job Requirements

8+ years of experience in Order Management, Customer Service, Supply Chain, or Logistics Operations.

Experience working with ERP systems.

Knowledge of order fulfillment, inventory management, and logistics processes.

Strong analytical and problem-solving skills with high attention to detail.

Excellent communication and stakeholder management abilities.

Proficiency in Microsoft Office applications, particularly Excel.

Ability to manage multiple priorities in a fast-paced environment.

Professional working proficiency in English (written and spoken).

Operating Company

Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry.

For more information, please visit www.envistaco.com.